Chick-fil-A Leadership Professional

3 weeks ago

Cambridge, United States Chick-fil-A Full time

Job Title: Chick-fil-A Leadership Professional

Job Type: Full-Time

Job Location: Chick-fil-A Cambridge (MD)

Job Summary:

Chick-fil-A Leadership Professional is a leadership position responsible for managing and developing team members, guiding customer service operations, overseeing restaurant operations, and ensuring the restaurant is meeting sales and profitability goals.

Job Duties and Responsibilities:

* Lead a team of employees to uphold high standards, providing ongoing coaching and mentorship to help them develop in their roles.
* Foster a positive and collaborative work environment that supports the development of team members and promotes teamwork and accountability.
* Ensuring efficient and effective operation of the restaurant by evaluating and refining processes, procedures, and protocols.
* Work closely with business partners to achieve sales and profitability goals.
* Develop and maintain excellent relationships with customers, ensuring the highest level of satisfaction and services.
* Analyze customer feedback and work with team members to make improvements in job performance and service.
* Responsible for the training and development of new team members, while fostering a strong sense of team spirit in the restaurant.
* Ensuring compliance with health and safety standards, food safety regulations, and labor laws.
* Interact with customers and guests to resolve any issues or complaints, maintaining a high level of customer service and satisfaction.

Requirements:

* Experience in restaurant operations management or retail management
* Strong interpersonal, leadership, and communication skills
* Demonstrated ability to develop and train a team to deliver exceptional customer service
* Honesty, integrity, and a high level of ownership
* Ability to work in a fast-paced and dynamic environment, adapt to change, and be flexible
* Knowledge of health and safety standards, food safety regulations, and labor laws
* Must be 18 or older
* Available to work weekends, evenings, and holidays as needed

Pay Range: $20-25/hr

Benefits: Health insurance, quarterly and annual bonus opportunity, paid time off, free college, career development opportunities, free meals.

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