Customer Service Agent

4 weeks ago

Greensboro, United States GAT Airline Ground Support Full time
Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Other details
  • Job Family CUS
  • Job Function CUS - Customer Service
  • Pay Type Hourly

Apply Now

  • Customer Service Representative

    4 weeks ago

    Greensboro, United States Kenneth Winters - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Service Representative

    4 weeks ago

    Greensboro, United States Kenneth Winters - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Service Representative

    4 weeks ago

    Greensboro, United States Adam Lemmert - State Farm Agent Full time

    Benefits:Competitive salaryOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Adam Lemmert - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...

  • Customer Service Representative

    4 weeks ago

    Greensboro, United States Adam Lemmert - State Farm Agent Full time

    Benefits: Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Adam Lemmert - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...

  • Customer Service Representative

    4 weeks ago

    Greensboro, United States Rick Babusiak - State Farm Agent Full time

    Benefits:License ReimbursementSimple IRABonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Rick Babusiak - State Farm Agent, you will generate the kind of exceptional client...

  • Customer Service Representative

    4 weeks ago

    Greensboro, United States Rick Babusiak - State Farm Agent Full time

    Benefits: License Reimbursement Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Rick Babusiak -...

  • Customer Service Agent

    4 weeks ago

    Greensboro, United States Koury Full time

    Excellent Career OpportunityIf you are a motivated and detail-oriented individual who enjoys working in a dynamic environment, we encourage you to consider this exciting opportunity to join our team as a Hotel Reservations Agent. In this role, you will be responsible for handling all aspects of the reservation process, from booking to check-out, while...

  • Customer Relations Representative

    4 weeks ago

    Greensboro, United States Kenneth Winters - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Relations Representative

    1 month ago

    Greensboro, United States Kenneth Winters - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Service Specialist

    4 weeks ago

    Greensboro, United States Rick Babusiak - State Farm Agent Full time

    Job Summary:We are seeking a highly skilled Customer Relations Representative to join our State Farm Agent Team. As a key member of our team, you will be responsible for delivering exceptional customer experiences that drive the growth and success of our insurance agency.Responsibilities:Maintain strong relationships with clients through proactive...

  • Customer Service Representative

    2 weeks ago

    Greensboro, North Carolina, United States Adam Lemmert - State Farm Agent Full time

    Customer Service RoleWe are seeking a highly motivated Customer Service Representative to join our team at Adam Lemmert - State Farm Agent. As a key member of our front office, you will be responsible for delivering exceptional customer experiences and supporting the team in various administrative tasks.Duties and Responsibilities:Providing warm welcomes to...

  • Customer Service and Sales Representative

    3 weeks ago

    Greensboro, North Carolina, United States Kenneth Winters - State Farm Agent Full time

    About Our CompanyKenneth Winters - State Farm Agent is a leading provider of insurance and financial services in our community. We are committed to building strong relationships with our customers and delivering exceptional service and support. If you share our values and are passionate about helping others, we encourage you to apply for this exciting...

  • Customer Relations Representative

    4 weeks ago

    Greensboro, United States Rick Babusiak - State Farm Agent Full time

    Benefits:Simple IRALicense reimbursementBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Rick Babusiak - State Farm Agent, you will generate the kind of exceptional client...

  • Customer Relations Representative

    4 weeks ago

    Greensboro, United States Rick Babusiak - State Farm Agent Full time

    Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Rick Babusiak -...

  • Customer Service Representative

    2 weeks ago

    Greensboro, North Carolina, United States Johnny Spillman - State Farm Agent Full time

    About the RoleAs an insurance sales professional with Johnny Spillman - State Farm Agent, you will be responsible for using a customer-focused review process to educate customers about insurance options, developing leads, scheduling appointments, and identifying customer needs. You will also be expected to maintain a strong work ethic and be committed to...

  • Customer Service Team Member

    2 weeks ago

    Greensboro, North Carolina, United States Edgar Collins - State Farm Agent Full time

    Job OverviewAs a Customer Service Team Member with Edgar Collins - State Farm Agent, you will play a key role in delivering exceptional client experiences and contributing to the growth of a successful insurance agency.With a focus on customer relationships, prompt and accurate service, and needs-based review processes, you will enhance your career while...

  • State Farm Agent Associate

    3 weeks ago

    Greensboro, North Carolina, United States Kenneth Winters - State Farm Agent Full time

    State Farm Agent Associate OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Associate. As a State Farm Agent Associate, you will be responsible for supporting our team of agents, providing excellent customer service, and developing leads. This is a great opportunity to grow your career in a...

  • Customer Service Coordinator

    2 weeks ago

    Greensboro, North Carolina, United States Adam Lemmert - State Farm Agent Full time

    Job OverviewAt Adam Lemmert - State Farm Agent, we are seeking a highly organized and detail-oriented individual to join our team as a Receptionist - State Farm Agent Team Member. This role is ideal for someone who thrives in a supportive environment and is eager to learn and grow within the insurance industry.

  • Customer Success Advocate

    3 weeks ago

    Greensboro, North Carolina, United States Bobby Simpson - State Farm Agent Full time

    Job Summary">We are seeking a highly motivated and customer-focused individual to join our team as an Agent Team Member. As an Agent Team Member, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.">Responsibilities">Develop and implement targeted marketing...

  • Airport Ramp Service Agent

    3 weeks ago

    Greensboro, United States Unifi Full time

    The role of an Airport Ramp Agent at Unifi involves providing exceptional ground support services to customers, ensuring safe and efficient aircraft handling. As a member of our team, you will be responsible for loading, unloading, and servicing aircraft, as well as safeguarding customer baggage and cargo from damage or loss.We are seeking candidates with...