Customer Service Representative
24 hours ago
*This position is not eligible for remote work.
Job Code
CSR I
Job Family
Supervisory
No
Job Description Title
External
Job Summary
The Customer Service Representative will interact directly with new and existing customers to establish and maintain relationships. This position will greet customers, discuss products and services, build customer profiles, open and disclose accounts, and provide appropriate follow-up. The Customer Service Representative responds to customer inquiries via telephone and face-to-face meetings. This position may be required to work into a Saturday rotation.
Essential Functions, Duties and Responsibilities include, but are not limited to:
- Greets customers entering the location
- Opens new accounts for new and existing customers
- Assists customers with routine account related requests, including fund transfers and stop payments
- Answers customer inquiries involving bank products and services as well as customer-related policies and procedures
- Researches and resolves customer issues, serving as liaison between departments
- Promotes and recommends other products and services based on customer needs
- Assists customers with requests, such as providing check copies and printed statements
- Gathers and maintains up to date customer information, including addresses, phone numbers, and e-mail addresses
- Performs work under general supervision
Education, Experience and Qualifications
Education
Required/Preferred
Education Level
Description
Required
High School or GED
Years of Experience
Minimum
Comments
1
One (1) year of teller and/or customer service representative experience required
License / Certification
Required/Preferred
License / Certification
Description
Required
Independence Bank Teller Certification within 6 months
Additional Qualifications
- Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
- Requires completion of CSR Foundations training within three (3) months
Core Competencies
- Strong customer service skills
- Ability to maintain confidential information
- Oral communication skills
- Problem solving and situational judgment skills
- Time management skills
- Organizational skills
- Clerical and administrative skills
Working Conditions
Working Conditions
Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
Travel Requirements
Requirement
Frequency
No travel required
Never or Rarely
Mandatory Vacation
Position requires incumbents to be off work for a minimum of five consecutive business days
Physical Requirements
Requirement
Frequency
Sitting (remaining in a seated position)
Frequently
Standing (remaining on one's feet in an upright position without moving about)
Frequently
Walking (moving about on one's feet)
Frequently
Lifting (raising or lowering an object from one level to another)
Occasionally
Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)
Occasionally
Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)
Occasionally
Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)
Occasionally
Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)
Constantly
Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)
Occasionally
Stooping (bending downward and forward by bending spine at the waist)
Occasionally
Squatting/Crouching (bending body downward and forward by bending legs and spine)
Occasionally
Kneeling (bending legs at knees to come to rest on knee(s))
Never or Rarely
Crawling (moving about on hand and knees or hands and feet)
Never or Rarely
Climbing (ascending or descending ladders, stairs, ramps)
Never or Rarely
Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)
Constantly
Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)
Constantly
Near Visual Acuity (clarity of vision at approximately 20 inches or less)
Constantly
Far Visual Acuity (clarity of vision at approximately 20 feet or more)
Frequently
Additional Physical Requirements
May require lifting up to 20 pounds
Please Note
EEO
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks or fingerprinting.
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