Credit Assistance Specialist

3 weeks ago

Phoenix, United States Bank of America Corporation Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:

This role is responsible for providing credit assistance and solutions to our clients. The role is performed in an operational environment (primarily call center or chat) and handles primarily outbound calls for a single product at any stage of delinquency or risk, including Pre-Charge Off and Recovery. The role leverages strong problem solving skills and executes through exceptional customer service and empathy while meeting both Bank of America and client needs. The role requires sound judgement and decision making.

Responsibilities:

* Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit and/or credit card accounts
* Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
* Determines the right solution for the client while staying within collections compliance guidelines
* Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
* Achieves quality standards and meets key performance indicators
* Works an established list of accounts on an automated collections system, auto-dialer and/or manual calling and is responsible for the mitigation of losses

Proficient in Spanish - Successful completion of the language assessment

Required Skills:

* At least 1 year of customer service experience
* Excellent verbal and written communication skills
* Ability to work within the operating hours and days for this position as outlined in the posted job requisition
* Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
* Must be proficient in dealing with customers issues in both a routine and complex environment
* Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
* Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Skills:

* College degree or commensurate work experience preferred
* Credit Assistance and collections experience
* Inbound/Outbound call center experience
* Banking/financial services experience
* Knowledge of banking operations

Skills Used in this Role:

* Collections
* Customer Service
* Oral Communication
* Written Communication
* Active Listening
* Negotiation
* Problem Solving
* Influencing
* Critical thinking
* Multitasking
* Financial Math

Schedule: Monday - Friday, 11:00am - 8:00pm (rotating Saturdays).

Shift:

2nd shift (United States of America)

Hours Per Week:

40

  • Credit and Collection Specialist

    1 day ago

    Phoenix, United States Prepass Full time

    About PrePass PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling...

  • Credit Assistance Specialist

    3 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Credit Assistance Specialist

    2 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Credit Assistance Specialist

    2 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Credit Assistance Specialist

    3 weeks ago

    Phoenix, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Spanish, Specialist, Bilingual, Credit, Shift, Banking, Education

  • Credit Assistance Specialist

    3 weeks ago

    Phoenix, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Specialist, Credit, Customer Service, Operations, Skills, Manufacturing

  • Compliance Specialist

    1 day ago

    Phoenix, United States Copper State Credit Union Full time

    Are you looking for an opportunity to let your skills shine? Come join the team at the credit union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. We are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our...

  • Credit Assistance Specialist

    1 month ago

    Phoenix, United States Bank of America Full time

    Description : This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for credit products at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision...

  • SVB - Credit Servicing Specialist II

    7 days ago

    Phoenix, United States First Citizens Bancshares, Inc. Full time

    Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps p Specialist, Operations, Credit, Microsoft, Financial, Business Services, Banking

  • SVB - Credit Servicing Specialist II

    1 week ago

    Phoenix, United States First Citizens Bancshares, Inc. Full time

    Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps p Specialist, Operations, Credit, Microsoft, Financial, Business Services, Banking

  • Floating Retail Specialist

    11 hours ago

    Phoenix, United States Credit Union West Full time

    Job DescriptionJob DescriptionCredit Union West has been named a ‘Top Company to Work for in Arizona’ for the 11th year in a row (2013-2023)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and...

  • Credit Assistance Specialist

    3 weeks ago

    Phoenix, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Spanish, Bilingual, Specialist, Credit, Customer Service, Education

  • Credit Assistance Specialist

    3 weeks ago

    Phoenix, United States Bank of America Corporation Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Member Loan Specialist

    9 hours ago

    Phoenix, United States Credit Union West Full time

    Job DescriptionJob DescriptionCredit Union West has been named a ‘Top Company to Work for in Arizona’ for the 11th year in a row (2013-2023)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and...

  • Credit Assistance Specialist

    3 weeks ago

    Phoenix, United States Bank of America Corporation Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Credit Associate

    3 weeks ago

    Phoenix, United States Crescent Electric Supply Full time

    As a Credit Associate at Crescent Electric, you will assist credit and branch personnel concerning credit, collections, and financial matters. In this role, you will help with opening new/existing accounts, setting credit lines, and releasing tickets. PRIMARY DUTIES: Maintain professional relationships with key customers, manage assigned portfolios, and...

  • Credit Associate

    2 weeks ago

    Phoenix, United States Crescent Electric Supply Full time

    As a Credit Associate at Crescent Electric, you will assist credit and branch personnel concerning credit, collections, and financial matters. In this role, you will help with opening new/existing accounts, setting credit lines, and releasing tickets. PRIMARY DUTIES: Maintain professional relationships with key customers, manage assigned portfolios, and...

  • Credit Assistance Specialist Consumer Vehicle Lending 2nd Shift

    1 month ago

    Phoenix, United States Bank of America Full time

    Description : This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and...

  • Credit Manager

    1 day ago

    Phoenix, United States WillScot Corporation Full time

    At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage...

  • Credit Manager

    8 hours ago

    Phoenix, United States Williams Scotsman Full time

    At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage...