Credit Assistance Specialist

4 weeks ago


Phoenix, Arizona, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This role is responsible for providing credit assistance and solutions to our clients. The role is performed in an operational environment (primarily call center or chat) and handles primarily outbound calls for a single product at any stage of delinquency or risk, including Pre-Charge Off and Recovery. The role leverages strong problem solving skills and executes through exceptional customer service and empathy while meeting both Bank of America and client needs. The role requires sound judgement and decision making.

Responsibilities:
Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit and/or credit card accounts
Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
Determines the right solution for the client while staying within collections compliance guidelines
Demonstrates empathy for the client s situation using ethical behavior that is consistent with the bank s code of conduct
Achieves quality standards and meets key performance indicators
Works an established list of accounts on an automated collections system, auto-dialer and/or manual calling and is responsible for the mitigation of losses

Proficient in Spanish - Successful completion of the language assessment

Required Skills:
At least 1 year of customer service experience
Excellent verbal and written communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
Must be proficient in dealing with customers issues in both a routine and complex environment
Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Skills:
College degree or commensurate work experience preferred
Credit Assistance and collections experience
Inbound/Outbound call center experience
Banking/financial services experience
Knowledge of banking operations

Skills Used in this Role:
Collections
Customer Service
Oral Communication
Written Communication
Active Listening
Negotiation
Problem Solving
Influencing
Critical thinking
Multitasking
Financial Math

Schedule: Monday Friday, 11:00am - 8:00pm (rotating Saturdays).

Shift:2nd shift (United States of America)

Hours Per Week: 40



  • Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Phoenix, Arizona, United States Alerus Financial Full time

    Position Summary:The Commercial Credit Underwriter is accountable for underwriting and monitoring a portfolio of small business and business banking level commercial and industrial (C&I) loans ranging in size from $1,000,000 to $15,000,000. Assigned portfolio may also include Owner Occupied and/or small investor Commercial Real Estate loans. Will partner...


  • Phoenix, Arizona, United States Motion Recruitment Full time

    Our client is seeking an IT Asset Warehouse Specialist to join their dynamic team. This is an onsite contract role, local to Phoenix, AZ.Contract Duration: 6-MonthsRequired Skills & Experience This position requires one year IT Procurement and/or IT Asset management experience. Configuration experience preferred. Service Now asset management module...


  • Phoenix, Arizona, United States 22nd Century Technologies, Inc. Full time

    Job Title: Collections SpecialistDuration: 1 YEARJob Description: Requesting someone to assist with the collection of receivables. This would include but not limited to non-sufficient funds, fuel tax, audit assessments and civil penalties. This would include verbal and written communications. They would process credit card and check transactions, do daily...


  • Phoenix, Arizona, United States 22nd Century Technologies, Inc. Full time

    Job Title: Collections SpecialistDuration: 1 YEARJob Description: Requesting someone to assist with the collection of receivables. This would include but not limited to non-sufficient funds, fuel tax, audit assessments and civil penalties. This would include verbal and written communications. They would process credit card and check transactions, do daily...


  • Phoenix, Arizona, United States Prosper Full time

    The RoleThe Escalations Specialist has responsibility for all aspects of Complaint Management and Response, including assisting customers through research, validation and communication of actionable results.Whats In It For YouBase hourly rate starting at $21 per hour + monthly bonus incentiveHybrid work schedule –Two days (W/TH) a week in office Employer...


  • Phoenix, Arizona, United States Prosper Full time

    The RoleThe Escalations Specialist has responsibility for all aspects of Complaint Management and Response, including assisting customers through research, validation and communication of actionable results.Whats In It For YouBase hourly rate starting at $21 per hour + monthly bonus incentiveHybrid work schedule –Two days (W/TH) a week in office Employer...

  • AR Specialist

    3 weeks ago


    Phoenix, Arizona, United States Vaco Full time

    Vaco Phoenix is working with a great company who is currently seeking an experienced and detail-oriented Accounts Receivable Specialist to join our team. The Accounts Receivable Specialist will be responsible for collections, cash applications, and credit card payment posting. This is a direct hire position that is fully onsite by the airport. Interviews are...


  • Phoenix, Arizona, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Phoenix, AZ site is looking for a new Customer Care Specialist to join our Sea Logistics team. Your Role The Sea Import Coordinator is responsible for the coordination of Sea Import shipments such as opening import files,...

  • Collector I

    2 months ago


    Phoenix, Arizona, United States Desert Financial Credit Union Full time

    Who you areYou're a strong negotiator who enjoys connecting with members to find solutions for delinquent accounts in a fast-paced, goal-oriented department. You're collaborative by nature, and easily work closely with other collectors and lead collectors to complete claims and follow-up on collection activities.A typical week might include the...

  • Collector I

    1 week ago


    Phoenix, Arizona, United States Desert Financial Credit Union Full time

    Who you areYou're a strong negotiator who enjoys connecting with members to find solutions for delinquent accounts in a fast-paced, goal-oriented department. You're collaborative by nature, and easily work closely with other collectors and lead collectors to complete claims and follow-up on collection activities.A typical week might include the...

  • Realty Specialist

    3 weeks ago


    Phoenix, Arizona, United States Public Buildings Service Full time

    As a Realty Specialist you will exercise full responsibility and authority performing a variety of real estate work related to the acquisition of real propertyYou will:Assist in preparing and maintaining current acquisition plans and strategiesAssist in identifying customer space requirementsPrepare and maintain space management and assignment documents for...


  • Phoenix, Arizona, United States Transportation Security Administration Full time

    This Administrative Assistant position is located Phoenix Sky Harbor International Airport (PHX), Transportation Security Administration, Department of Homeland Security (DHS).Duties include but are not limited to:Provide support to a Federal Security Director (FSD) and their staff by providing a range of routine administrative support assignments. Support...


  • Phoenix, Arizona, United States Ivy Exec Full time

    Position: $300/hour Paid Market Research Study for Accounting Clerks in the Insurance SectorMarket research studies are paid engagements Ivy Exec conducts with clients to get feedback on certain topics.For this study we are looking for financial professionals regarding their experience and feedback on virtual credit cards and accounts payable automation...


  • Phoenix, Arizona, United States Ivy Exec Full time

    Position: $300/hour Paid Market Research Study for Accounting Clerks in the Insurance SectorMarket research studies are paid engagements Ivy Exec conducts with clients to get feedback on certain topics.For this study we are looking for financial professionals regarding their experience and feedback on virtual credit cards and accounts payable automation...

  • Connection Specialist

    4 weeks ago


    Phoenix, Arizona, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...