Vice President

4 weeks ago

Plano, United States JPMorgan Chase Full time

Shape the future and lead a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to lead the team in achieving the quantitative and qualitative goals that are within the established guidelines and client contracts including sales, technology, customer service and security compliance.

As an Account Manager - Vice President within CX Loyalty Operations Team, you will ensure all performance metrics are achieved through coaching and developing Managers and Supervisors. You will oversee of the travel consultant's performance management; to include adherence to schedules, sales, and defect rate, managing and motivating the call center staff to meet customer service performance goals and completing annual performance reviews for direct reports.

**Job Responsibilities:**

+ Provide leadership and coaching to a Team of Managers and 400+ contact center agents.

+ Plan, manage and control the day-to day activities of the operational team to ensure deadlines are met in accordance with internal and external customer expectations.

+ Implement operational strategies and evaluates the need for improvements as it relates to initiatives and lines of technology supported by the call center operation.

+ Assesses service level, operational efficiencies and stream lining processes to ensure that our client's requirements are met in a cost effective manner.

+ Formulate and implement new projects, policies, and procedures for the department to achieve specific operational goals.

+ Provide client service support to strength relationships with each client by facilitating routine client calls, participating in client visits, handling escalated calls and providing resolution(s) and making presentations.

+ Evaluate and suggest the best methods for reducing cost, increasing revenue opportunities and improving overall profitability across the operation.

+ Lead regular meetings to review performance to goal as established by the General Manager.

**Required qualifications, capabilities, and skills**

+ Travel industry experience

+ Bachelors Degree or equivalent work experience

+ Minimum of 5+ years of management experience in a related inbound customer service / sales call center environment.

+ Demonstrated strategic planning, analytical and problem solving skills utilizing creativity and innovation.

+ Strong interpersonal and communication skills; excellent written, verbal and presentation skills.

+ Project management skills; proven leadership ability.

+ Ability to manage multiple priorities with tight deadlines.

**Preferred qualifications, capabilities, and skills**

+ Experience with Travel Industry technologies including GDSs (WSPN, Sabre, Apollo)

+ Experience with Call Center technologies

+ Proficient in MS Office products.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

  • Vice President, Human Resources

    1 week ago

    Plano, United States Public Storage Full time

    Public Storage is looking for a dynamic Vice President, Corporate HRBP that will drive our mission by partnering with leaders and department heads to help them align their teams under a common vision focused on talent development and employee engagem Vice President, Human Resource, President, Business Partner, Talent, Engagement

  • Experience Research Lead, Vice President

    4 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise Research, Vice President, User Experience, President, Lead, Experience, Banking, Business Services

  • Vice President, Restaurant Marketing

    2 weeks ago

    Plano, United States Raising Cane's Full time

    At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company. We...

  • Vice President, Revenue Operations

    1 month ago

    Plano, United States TimeClock Plus Full time

    TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of...

  • Vice President, Revenue Operations

    2 weeks ago

    Plano, United States TimeClock Plus Full time

    TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of...

  • Risk Management

    1 month ago

    Plano, United States JPMorgan Chase & Co. Full time

    Lead credit due diligence and providing credit expertise in structuring new debt facilities for leveraged buyouts, recapitalizations, acquisitions, construction/development and general corporate purposes Lead the client credit relationship in partner Risk, Real Estate, Vice President, Management, Credit, President, Banking

  • Vice President of Sales

    4 weeks ago

    Plano, United States N2S Healthcare Staffing Solutions LLC Full time

    Net2Source is hiring a Vice President of Sales specializing in healthcare staffing to develop, acquire, and grow within the healthcare vertical.The VP of Sales- Healthcare is responsible for identifying and generating new business through sales activities, including but not limited to prospecting, pipeline management, and closing.Location: Plano, TX...

  • Vice President of Sales

    2 months ago

    Plano, United States N2S Healthcare Staffing Solutions LLC Full time

    Net2Source is hiring a Vice President of Sales specializing in healthcare staffing to develop, acquire, and grow within the healthcare vertical.The VP of Sales- Healthcare is responsible for identifying and generating new business through sales activities, including but not limited to prospecting, pipeline management, and closing.Location: Plano, TX...

  • Vice President of Sales

    1 week ago

    Plano, United States N2S Healthcare Staffing Solutions LLC Full time

    Net2Source is hiring a Vice President of Sales specializing in healthcare staffing to develop, acquire, and grow within the healthcare vertical.The VP of Sales- Healthcare is responsible for identifying and generating new business through sales activities, including but not limited to prospecting, pipeline management, and closing.Location: Plano, TX...

  • Finance Business Manager, Enterprise Technology, Vice President

    1 month ago

    Plano, United States JPMorgan Chase & Co. Full time

    The Enterprise Technology Finance & Business Management team optimizes business performances by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/ Group Heads, and are responsible for identifying, escalating, Technology, Business Manager, Vice President, Finance, Business, Enterprise, Banking

  • Vice President, Assistant General Counsel

    1 month ago

    Plano, United States JPMorgan Chase & Co. Full time

    You will join the Marketing Legal Team which provides cross line of business legal support to the Consumer and Community Bank (CCB), which includes Auto Finance, Home Lending, Business Banking, Card Services, Consumer Banking, JPMorgan Wealth Managem Marketing, Legal, Vice President, General Counsel, Counsel, Assistant

  • Wholesale Credit Risk Management

    1 month ago

    Plano, United States JPMorgan Chase & Co. Full time

    Provide leadership, coaching and guidance to the junior members of the Plano team Support the production of regular stress testing exercises (CCAR, quarterly Risk Appetite) as well as more ad-hoc regional, Country, or portfolio-based exercises Synthe Risk, Forecasting, Vice President, Management, Casting, President, Banking

  • Vice President, Program Management

    7 days ago

    Plano, United States Pape-Dawson Engineers Full time

    Overview: The Vice President of Program Management is a highly motivated self-starter with a passion to accomplish capital projects who is primarily responsible for leading the program management and project controls teams. This includes overseeing and coordinating multiple programs within the Project Management team. In this critical role, this position...

  • Compliance - Technology Operational Risk Management Lead - Vice President

    4 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    Understand the key processes and controls performed within Consumer and Community Banking Technology Perform independent assessment of Cybersecurity risks on Consumer and Community Banking Technology through CCORs monitoring program. Manage identifi Technology, Risk, Vice President, Lead, Management, Compliance

  • Vice President, Restaurant Marketing

    3 weeks ago

    Plano, United States Raising Cane's Full time

    At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing...

  • Vice President, Restaurant Marketing

    3 weeks ago

    Plano, United States Raising Cane's Full time

    At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing...

  • Vice President, Restaurant Marketing

    2 weeks ago

    Plano, United States Raising Cane's Full time

    At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing...

  • 6937 - Senior Regional Vice President

    2 weeks ago

    Plano, United States TriSearch Full time

    Job DescriptionJob DescriptionJob Title: Senior Regional Vice President of OperationsLocation: Dallas AreaThe Senior Regional Vice President (Sr. RVP) of Operations is responsible for leading and overseeing the operational performance and strategic direction of multiple retail locations within a designated region. This role involves driving operational...

  • Vice President, Restaurant Marketing

    3 weeks ago

    Plano, United States Raising Cane's Full time

    Overview: At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing...

  • Vice President

    2 weeks ago

    Plano, Texas, United States Bank of America Full time

    Vice President / Technology Operations SpecialistPlano, TexasJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to...