Title: Guest Services Manager II

4 weeks ago

Fort Lauderdale, United States Travel + Leisure Co. Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine:

The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards. This role will foster and maintain positive relations with owners, guests, HOA and all operational departments as well as provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations. This role will evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction. The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans. This role will ensure proper staffing and scheduling for maximum productivity.

The Guest Service Manager will maintain strict room inventory to achieve highest possible room occupancy percentage. This role will manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. This role will review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff. The Guest Services Manager will own and manage the Internal Audit process and ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures Manage and support all financial aspects of the department including preparing the annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. This role will maintain cost control and appearance of retail inventory.

What You'll Bring:

* Understanding of resort financials.


* Strong leadership skills (ability to effectively coach, mentor, and train staff).


* Excellent communication skills.


* Computer proficiency in Microsoft Excel, Word, Outlook, etc.


* 2 to 3 years of management experience at a hotel/resort.


* 3 to 5 years hospitality customer service experience.



How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

* Medical
* Dental
* Vision
* Flexible spending accounts
* Life and accident coverage
* Disability
* Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
* Wish day paid time to volunteer at an approved organization of your choice
* 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
* Legal and identify theft plan
* Voluntary income protection benefits
* Wellness program (subject to provider availability)
* Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

  • Guest Services Manager II

    1 month ago

    Fort Lauderdale, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Account Executive

    2 months ago

    Fort Lauderdale, United States Signature Title, Florida Full time

    Job DescriptionJob DescriptionIdeal candidate will have 5+ years of experience in title insurance sales, along with a book of business to bring with them. Candidate must live in the tri-county area (Broward, Palm Beach of Miami Dade County).Duties to include: Marketing, networking, campaigns, meetings, bringing in new client such as RE brokers, realtors,...

  • Guest Services Manager

    2 weeks ago

    Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or...

  • Guest Services Manager

    1 day ago

    Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or...

  • Guest Services Manager

    2 weeks ago

    Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    Job DescriptionJob DescriptionOur busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training...

  • Manager, Guest Experience

    2 days ago

    Fort Lauderdale, United States The Florida Panthers Full time

    The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the...

  • Supervisor, Guest Services

    2 weeks ago

    Fort Lauderdale, United States Spirit Airlines, Inc. Full time

    Spirit Airlines is seeking a Guest Service Supervisor for our Fort Lauderdale International Airport operation. This role provides support to the General Manager in leading airport operations to attain the best possible customer service by leading our Guest Service, Guest, Supervisor, Customer Service, Operations, Staffing, Retail

  • Guest Service Lead

    4 weeks ago

    Fort Lauderdale, United States Spirit Airlines, Inc. Full time

    Starting pay: $16.48/hr Support and assist Supervisors in managing the operation. Provide feedback to Leadership regarding GSA work performance. Assign activities and duties to Guest Service Agents to ensure completion of tasks for check-in, complian Guest Service, Lead, Service, Guest, Retail, Airline

  • Guest Service Expert

    1 month ago

    Fort Lauderdale, United States W Fort Lauderdale Full time

    Job Number 24059266Job Category Food and Beverage & CulinaryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    4 weeks ago

    Fort Lauderdale, United States Marriott International Full time

    Job Number 24059266 Job Category Food and Beverage & Culinary Location W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests...

  • Guest Service Expert

    1 month ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Job Number Job Category Food and Beverage & CulinaryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    1 week ago

    Fort Lauderdale, Florida, United States The Ritz-Carlton, Fort Lauderdale Full time

    Additional Information Pool ServerJob Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on...

  • Guest Service Expert

    1 week ago

    Fort Lauderdale, Florida, United States The Ritz-Carlton, Fort Lauderdale Full time

    Additional Information Overnight Shift, Part-TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEngage hotel guests to...

  • Guest Service Expert

    7 days ago

    Fort Lauderdale, United States The Ritz-Carlton, Fort Lauderdale Full time

    Additional Information Overnight Shift, Part-TimeJob Number 24089347Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEngage hotel...

  • Guest Service Expert

    6 days ago

    Fort Lauderdale, United States Marriott International Full time

    Additional Information Sea Level Job Number 23221063 Job Category Food and Beverage & Culinary Location Fort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just...

  • Guest Service Expert

    1 week ago

    Fort Lauderdale, United States Marriott International Inc Full time

    Additional Information Overnight Shift, Part-Time Job Number 24089347 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Engage...

  • Guest Service Supervisor

    1 week ago

    Fort Lauderdale, United States North Beach Village Resort Full time

    Job Details Job Location Beach Gardens - Fort Lauderdale, FLPosition Type Full TimeJob Category Hospitality - Hotel Description Maintains an inventory of vacancies, reservations, and room assignments Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows...

  • Guest Services Agent

    1 week ago

    Fort Lauderdale, United States Wyndham Grand Jupiter Full time

    ** Guest Services Agent** Location: Fort Lauderdale, FL, US, 33308 Property Name: La Quinta by Wyndham Fort Lauderdale - Northeast Req Id: 18272 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Fort Lauderdale - Northeast location in Fort Lauderdale , Florida . **Job Summary** The Guest Service Agent...

  • Guest Service Agent

    2 weeks ago

    Fort Lauderdale, United States Sonesta International Hotels Full time

    Job Description Summary Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Job Description Key Job Functions Handle check-in/check-out of all hotel guests. Assist PBX with switchboard duties. Provide Concierge service....

  • Guest Service Agent

    2 weeks ago

    Fort Lauderdale, United States Hilton Fort Lauderdale Beach Resort Full time

    DescriptionThe beautiful Hilton Fort Lauderdale Beach Resort by Hilton is looking for a Guest Service Agent to join their front office team.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal...