Guest Services Manager

2 weeks ago

Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role Responsibilities: • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability • Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner • Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives • Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork Qualifications: • Previous Guest Relations and Front Office experience in a hotel required • Knowledge of Lightspeed PMS a plus • Detail-oriented with outstanding organizational and communication skills • Able to handle a multitude of tasks in an ever-changing environment • Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members in a timely manner • High School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping or related professional area OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping or related professional area • Must be able to speak and write fluently in English. Bilingual in Spanish, a plus • Must be able to work effectively in a team • Must be able to work flexible schedules including holidays and weekends and able to perform multiple tasks • Thorough knowledge of Microsoft Office (Word, Excel, and Outlook) About Company: Welcome to our All-Suite, professionally appointed, Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, We are pleasedto welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE) 1.5 miles, Fort Lauderdale International Airport (FLL) 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away and the Isle Casino Racing and 7.6 miles from the Fort Lauderdale Cruise Port.

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