Billing Coordinator- National Accounts

1 month ago

Atlanta, United States TK Elevator Full time

The first 3 letters in workplace safety are Y-O-U

TK Elevator is seeking a Billing Coordinator - National Accounts in Atlanta, GA.

Responsible for submitting maintenance, repair, and extras invoices via the guidelines and method outlined in customer contracts. All invoicing is done based on customer requirements. Duties include ensuring all invoicing is correct and timely to the customer.

ESSENTIAL JOB FUNCTIONS:

* Provide monthly, quarterly, and annual service invoices, as well as invoices for repairs and extras, to customer per contractual guidelines, including submission via Work Order or Purchase Order system and email.
* Ensure timely delivery and submission of invoices and in accordance with contractual agreement.
* Review extras and repair bills for accuracy based on knowledge and review of contractual guidelines before sending to customer.
* Independently identify discrepancies between invoices and customer billing system information; submit to appropriate department for resolution and follow up as needed until completion.
* Follow up on work and/or purchase orders until completion of invoicing or cancelation.
* Coordinate with multiple departments, including National Account Sales, Work Order Coordinators, and branches to research and resolve customer issues.
* Identify missing information and/or documents required for invoicing; coordinate with the appropriate department to obtain necessary backup and/or information for billing.
* Perform root cause analysis on disputes.
* Research and resolve customer account issues and ensure billing system and reconciliations are updated timely and accurately to support customer remittance and proper revenue recognition for assigned accounts.
* Examine and answer questions/inquiries and ensure information across all databases is accurate and consistent.
* Participate, as needed, in customer meetings to resolve billing and associated accounts receivable issues.
* Respond to client/account management requests to update/change client information and ensure that all changes are made within operational guidelines and accurately supports all other system related functions.

EDUCATION & EXPERIENCE:

* Minimum three years' experience in a business-to-business and/or business-to-consumer environment required.
* 3+years' experience in National Accounts or similar industry experience and college degree; or equivalent combination of education and experience
* 1+year of Oracle or other ERP system experience
* Basic knowledge of GAAP standard accounting policies and procedures
* Proficient to advanced skills with Excel, including the creation and navigation of complex spreadsheets.
* Basic Word processing skills.
* Ability to analyze and solve problems.
* Capable of performing required tasks independently and contribute as needed in a team environment.
* Excels in fast paced environment and adapts well to change.
* Knowledge of accounts receivable procedures and practices.
* Intermediate to advanced knowledge of billing procedures and practices.
* Ability to reconcile and research in a timely manner.

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