Front Office Clerk

3 days ago


Riverside, United States Community Health Systems Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.
* Answer and direct telephone calls appropriately.
* Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).
* Validate/update patient personal information in the electronic practice management (EPM) system as necessary.
* Provide appropriate form(s) to patients in accordance with patient needs as necessary.
* Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.
* Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures.
* Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
* Order and inventory office supplies as needed.
* Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

* Front Office Clerk | Pg. 1 of 2
* Bilingual (English/Spanish) preferred.
* Must possess excellent customer service including verbal and written communication.
* A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
* Possess strong interpersonal skills and ability to work well with others.
* Ability to deal effectively with changing situations and stressful environment.
* Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

* High school graduate or equivalent required.
* Minimum 1 year experience answering phones and scheduling preferred.
* Experience and/or training as a Medical Assistant or Dental Assistant preferred.
* Front office experience in a medical or dental setting preferred.


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