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Service Technician/Mechanic

4 months ago

Victoria, United States Ace Hardware Full time

Job Description

We are thrilled to be opening a Brand- New Ace Hardware just around the corner from you This is no ordinary hardware store. While we have all the usual hardware "stuff", you won't want to miss our gift and housewares department We will have some unique offerings that will definitely catch your eye. You won't want to miss out on this opportunity. We are looking for a full-time small engine Service Technician/Stihl Tech. Our Service Technician will play a significant role in driving profitability through excellent customer service, technical and operational excellence, and implementing best practices for the various delivery of repairs and maintenance. Summary of Position: Provide excellent customer service by performing basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned consumer and residential small engine equipment. Essential Duties: • Achieve assigned metric standards for performance and profitability. • Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines. Products to repair include items such as Chainsaws, Lawn Mowers, Weed-eater, Pressure Washers, generators. • Participates in Service Training programs required for the development of skills and knowledge. • Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products. • Maintains condition of inventory, tools and equipment. • Maintains a clean work area and performs work in a neat and orderly fashion. • Follows all safety rules and regulations in performing work assignments. • Completes all reports, logs and forms required in conjunction with work assignments. • Accounts for all time on designated equipment worked on. • Account for all material used in performing assigned duties. • Responsible to achieve job specific metrics and sales volume. • Valid driver license is required and ensure that driving records remains insurable under the corporate auto policy. • Help customers on sales floor. • Other duties as assigned. o High School Diploma or equivalent experience required. o Highly Organized o Basic Service Technician certification preferred. o Ability to use company computer systems and achieve a basic to intermediate computer functions. o Ability to complete Warranty Claims in a timely manner. o Ability to charge correctly for all service repair work. o Ability to work in a team environment and independently. o Proficient oral and written communication skills. o Customer Focused communication style. o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures. o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of small engine lawn, garden & power equipment. o Ability to operate vehicles and equipment used for diagnostic purposes. o Fork lift experience preferred; or able and willing to learn. o Must meet all physical demands of position and work environment. Physical Requirements: The minimum physical requirements for this position include: • Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting, climbing ladders and performs all functions as set forth by management. • Ability to perform prolonged standing (up to 11-12 hours a day), walking, reaching, stooping, bending, kneeling, pulling, lifting and carrying up to 80lbs. with or without assistance. Job responsibilities may change based on the needs of the business. Starting pay is negotiable based on experience.