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PACE Clinical Services RN Supervisor

4 months ago

San Ysidro, United States San Ysidro Health Full time
Position Summary:

Reporting to the PACE Clinical Services Manager, the PACE Clinical Services RN Supervisor is a proactive manager, responsible for site specific functionality, including day-to-day activities of PACE Nursing and clinical support teams. Responsibilities include ensuring direct and indirect nursing care to PACE participants, as well as performance management of Clinic RN's, Day Center LVN's, support clinical teams, and other clinical areas as assigned. This position acts as the clinical leadership liaison between the Site Medical Director and clinical teams, as well as working in conjunction with the Site Manager, to ensure fluency of daily operations, and high-quality outcomes for PACE participants.

Essential Functions of the Job:
  • Ensures and monitors day-to-day direct and indirect nursing care/services to PACE participants in the Clinic and Day Center setting.
  • Responsible for the day-to-day functions and resolution of workflow disruptions within the Clinic and Day Center, including but not limited to: proactive trouble shooting, review daily clinic schedule, staffing coverage, quality assurance, quality improvement, employee performance and time sheet management
  • Coordinate services for complex client needs in Clinic and Day Center setting or delegation of complex tasks as appropriate.
  • Identifies health crises and emergency situations and independently initiates appropriate action; including ability to effectively lead various codes until completion.
  • Completion of administrative incident or accident reports as needed.
  • Clearly and effectively communicates participant health status changes to appropriate team members and coordinates or delegates participant care with day center/clinic staff.
  • Conducts routine staff meetings and regular 1:1 meetings with each team member.
  • Ensures compliance with prescribed staffing ratios to meet patient care needs.
  • Ensures that all medications and testing materials are not expired and stored in appropriate location and crash carts are complete and up to date.
  • Ensures care provided conforms to accepted practice standards; provides correct treatments/procedures and other care as prescribed and according to patient care standards.
  • Ensures participant and family education is provided by the nursing team as needed.
  • Ensures all clinical quality measures are achieved, via conduction of routine audits and active participation in PACE QA processes in compliance with PACE requirements and regulations.
  • Assists with the planning and preparation of the PACE annual CMS/DHCS audit.
  • In coordination with the PACE Medical Director and the PACE Quality Manager, ensures that clinical protocols are followed, making recommendations for improvements, and instrumental in implementation of QA improvement plans.
  • Ensures a safe work environment for all team members, and immediately takes appropriate steps to resolve any risks.16.Other duties as assigned.

Additional Duties and Responsibilities:
  • Works independently and as an effective member of the leadership team.
  • Multi-tasking in regards to projects and their respective activities, timelines and issues.
  • Demonstrated ability to advocate for patients and staff, while maintaining diplomacy.
  • Able to work collaboratively with physicians, nurses, ancillary clinical staff, patients, internal departments, and external service providers.
  • Demonstrated patient-centered care focus, advocacy, and customer service skills.
  • Knowledge of PACE and CMS requirements and regulations.
  • Advanced nursing assessment and critical thinking skills.
  • Ability to travel between work sites to transport supplies, as needed.
  • Thorough knowledge of appropriate utilization of services available to PACE participants.
  • Able to document concise yet thorough clinical documentation of patient assessment and care needs.
  • Demonstrated strong communication and customer service skills, problem solving, critical thinking, time management, organizational skills and clinical judgment abilities. .
  • Technical ability to utilize Microsoft Office computer applications, EHR's and video conferencing.
  • Complies with all department, organization, and government policies & procedures.
  • Attends meetings and trainings as required.
  • Adheres to and models SYH's core values and behaviors of Excellence, Empowerment, Integrity, and Respect.
  • Adheres to SYH attendance and punctuality policies and practices.
  • Performs other duties as assigned
  • Demonstrated ability to be culturally sensitive and respect diversity, work effectively with individuals of different cultures and socio-economic status; passion for service; self-starter and highly organized; ability to prioritize and complete a large volume of work within strict deadlines; provide prompt, efficient and responsive customer service.

Job Requirements

Experience Required:
  • Currently practicing RN
  • 1 year RN experience
  • 9-months experience working with frail elderly populations within a PACE program
  • Demonstrated progressive leadership skills and responsibilities.

Preferred Experience:
  • At least 1 year of demonstrated progressive leadership skills and responsibilities.
  • Knowledge and or experience working in senior or elder care setting - PACE, Nursing Home, Hospice, ADHC.
  • Nursing competency and familiarity with care paths, interact tools commonly used in skilled nursing home settings.
  • Must be able to triage clinical symptoms, apply care paths and clinical interactive tools in patient evaluation and care prior to communications with physicians.
  • Must be comfortable starting IV lines, IV medication administration and monitoring.
  • Must be comfortable with acute care of frail adults, complex wound care, and cognitively impaired adults.

Education Required:
  • Graduate of an accredited school of nursing

Education Preferred:
  • Bachelors Level Degree, or greater

Certifications/Licenses Required:
  • ValidCA RN license, valid driver's license and reliable transportation and proof of current vehicle insurance (if applicable), and First Aid/BLS certification.

Verbal and Written Skills Required to Perform the Job:
  • Excellent oral, written, and interpersonal communication skills.

Technical Knowledge and Skills Required to perform the Job:
  • Possess the skills to provide high quality care for geriatric patients.
  • Must thrive in team environment, possess good organizational and supervisory skills and have the ability to effectively handle difficult and unusual interpersonal situations.
  • Meet a standardized set of competencies for the specific position description established by San Diego PACE and approved by CMS.
  • Knowledge of video conferencing software and Microsoft Office, including Word, Excel and Power Point. Knowledge of Electronic Health Records (ie. EPIC, True Chart, NextGen).

Equipment Used:
  • Minor medical equipment such as vital signs monitors, emergency cart, automated external defibrillator (AED), and patient personal assist devices.
  • Networked computer with various applications, copy machines, fax machines, document center, and land-line/cell phones. Personal vehicle.

Working Conditions and Physical Requirements:
  • Physical clearance for reaching, bending , stooping, crouching, kneeling and grasping; have full range of motion; ability to lift 50 lbs; need to lift and participants; TB clearance; must maintain current First Aid, CPR and BLS Certification.
  • Frequent standing and walking; Will be required to occasionally travel to other sites or other locations in San Diego County.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details
  • Pay Type Hourly
  • Min Hiring Rate $51.47
  • Max Hiring Rate $69.02

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