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Food Service Associate II

4 months ago

Washington, United States Children's National Hospital Full time
The Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers.

Qualifications:
Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Food service experience with direct customer service (Required)

Required Skills/Knowledge
Basic Calculations, (Addition, Subtractions, Multiplication and division).
Ability to comprehend both written and verbal instructions.
Ability to communicate to a diverse customer service population.
Ability to restock service area as needed with minimum supervision.
Demonstrates knowledge of safety procedures and practices.

Functional Accountabilities
Customer Service and Professionalism
  • Greet customers appropriately and show willingness to meet their needs.
  • Wear Employee Identification badge in a manner seen and readable by all customers.
  • Readily know daily menu and cafeteria information to inform customers.
  • Maintain a professional image by adhering to department uniform guidelines.
  • Regularly adhere to department work schedules.
  • Adhere to all departmental policies and procedures.
Organization and Stocking
  • Set up line with appropriate utensils.
  • Follow plan-a-gram and line up instructions.
  • Restock food and supplies neatly and safely according to department guidelines.
  • Complete daily production needs as assigned.
Communication
  • Communicate to management all food quality and availability issues, equipment status, customer and staffing issues.
  • Communicate to management unresolved customer service issues within 24 hrs.
  • Complete quality control documentation as assigned.
Food Service and Handling
  • Make sandwiches, salads and deli items on request and/or as assigned; prepare bulk deli items as assigned.
  • Assist in grille or catering pre-preparation as needed; portion appropriate amounts of food.
  • Set up deli-bar per plan-a gram.
  • Maintain and monitor all food item temperatures.
  • Follow established food-handling practices according to department guidelines.
  • Store and label food and supplies.
Sanitation and Safety
  • Maintain department, hospital and regulatory agency standards.
  • Clean work area according to department guidelines.
  • Complete special cleaning assignment within target time.
  • Use chemicals appropriately , and store chemicals in the appropriate manner .
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance