Front Desk Supervisor

4 weeks ago

Lancaster, United States Aimbridge Hospitality Full time

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
* College course work in related field helpful.
* Previous supervisory responsibility preferred.
* Must have a valid driver's license for the applicable state.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Maintain a friendly and warm demeanor at all times.
* Set the standard for guest relations at the Front Desk.
* Obtain all necessary information when taking room reservations.
* Monitor all V.I.P. and special guest requests.
* Review Front Office log and Trace File daily.
* Fully comprehend and execute all relevant phases of the front desk computer system.
* Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
* Be aware of all rates packages and promotions currently underway.
* Be familiar with all in-house groups.
* Be aware of all closed out and restricted dates.
* Follow and enforce all Aimbridge Hospitality hotel credit policies.
* Be able to perform all duties of Front Desk Agent.
* Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
* Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
* Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
* Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
* Have knowledge of and assist in all emergency procedures as required.
* Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
* Ensure the maximization of room revenue through Rooms Merchandising.
* Answer all guest inquiries in a timely and professional nature.
* Be involved in departmental meeting planning and execution.
* Help maintain productivity levels at or above budgeted standards.
* Perform any other duty as required by management.
* Assist in training of new hires and current associates on a regular basis.
* Attend meetings as required by management.

Property Details

Amenities include:

* Free deluxe continental breakfast
* Meeting space
* Fitness center
* 24-hour receptionist

Guest rooms feature:

* Kitchen facilities
* Premium bedding
* USB ports
* Flat-screen TV
* Coffee maker

Our Sleep Inn hotel offers easy access to a variety of local attractions, including the Texas Helicopter Experience and:

* Downtown Dallas
* American Airlines Center
* Dallas Zoo
* Dallas World Aquarium
* Sixth Floor Museum at Dealey Plaza

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

  • Front Desk Supervisor

    3 weeks ago

    Lancaster, United States Sleep InnMainStay Lancaster Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Office Supervisor

    1 week ago

    Lancaster, United States Sleep Inn & Suites Lancaster Full time

    Looking to take your career in hospitality to the next step? S&L Hospitality, along with the Sleep Inn & Suites, is hiring a 2nd Shift Front Office Supervisor in Lancaster, WI. This leadership position may be the right fit for you if someone who is willing to go the extra mile to keep our guests satisfied, train and develop the guest service team, work...

  • Front Desk Receptionist

    1 week ago

    Lancaster, United States Western Pacific Med Corp Full time

    We are seeking a front Desk Receptionist, for our SUD facility. The hours are from 4:30 am to 1:30pm, Monday-Friday. EOE - Process patients through the front desk. Punctuality is a must! Patients depend on the front desk to open the clinic. - The Front Desk/Receptionist performs a variety of clerical, accounting and receptionist duties. Because this is a...

  • Hotel Front Desk Agent

    4 weeks ago

    Lancaster, United States Eden Resort & Suites Full time

    The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other duties as...

  • Hotel Front Desk Agent

    2 weeks ago

    Lancaster, United States Eden Resort & Suites Full time

    The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other duties as...

  • Front Desk Agent

    1 month ago

    Lancaster, United States Aimbridge Hospitality Full time

    Looking for a beautiful, historical place to work? Join us at Lancaster Marriott at Penn Square and Lancaster County Convention Center today! We have an opening for a Front Desk Agent who will be instrumental in servicing our guests. This is a positi Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Office Supervisor

    1 week ago

    Lancaster, United States Sleep Inn & Suites Lancaster Full time

    Job DescriptionJob DescriptionLooking to take your career in hospitality to the next step? S&L Hospitality, along with the Sleep Inn & Suites, is hiring a 2nd Shift Front Office Supervisor in Lancaster, WI. This leadership position may be the right fit for you if someone who is willing to go the extra mile to keep our guests satisfied, train and develop the...

  • Hotel Front Desk Agent

    3 weeks ago

    Lancaster, United States Eden Resort & Suites Full time

    Description The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other...

  • Hotel Front Desk Agent

    2 weeks ago

    Lancaster, United States Eden Resort & Suites Full time

    The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other duties as...

  • Hotel Front Desk Agent

    2 days ago

    Lancaster, United States Eden Resort & Suites Full time

    The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other duties as...

  • Front Desk Agent

    2 weeks ago

    Lancaster, United States Holiday Inn Lancaster Full time

    **Job Purpose**: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. **Responsibilities**: The Front Office Agent's primary responsibilities are to promote and ensure guest satisfaction and deliver...

  • Front Desk Agent

    2 weeks ago

    Lancaster, United States Comfort Inn by Choice Hotels Full time

    Hiring for a day and mid shift Front Desk Agent for a Choice-branded hotel in Lancaster! In this position, your responsibilities will include: - Checking in/out guests - Taking reservations over the phone - Providing prompt and courteous responses to guest requests - Recommending nearby attractions, activities, and restaurant - Reporting to GM It will...

  • Seasonal PartTime Hotel Front Desk Agent

    2 days ago

    Lancaster, United States Eden Resort & Suites Full time

    The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other duties as...

  • Hotel Front Desk Agent

    3 weeks ago

    Lancaster, United States Eden Resort & Suites Full time

    Job DescriptionJob DescriptionThe Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative...

  • Hotel Front Desk Agent

    1 week ago

    Lancaster, United States Eden Resort & Suites Full time

    Job DescriptionJob DescriptionThe Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative...

  • Front Desk Receptionist

    2 months ago

    Lancaster, United States Toneman Concrete Corporation Full time

    **Company**: Toneman Concrete Corporation was established in 1992 and has been in business for over 30 years. We are a concrete subcontractor based in the Antelope Valley. We provide multiple concrete services, such as grading, value engineering, aerial, excavation, foundation, slabs and flatwork, structural concrete wall, and tilt-up work. **Job...

  • Front Desk/guest Service Agent

    6 days ago

    Lancaster, United States Sleep Inn & Suites Lancaster Full time

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. **Key Requirements/ Qualifications**: - Successful history as a front desk agent or related customer service experience. - Understanding of how to use hotel's Property...

  • Front Desk Agent

    1 month ago

    Lancaster, United States Greer Companies Full time

    NorthStar Hospitality is looking for a Front Desk Agent at our Hampton Inn, Williamsburg, KY to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Agent

    2 weeks ago

    Lancaster, United States Greer Companies Full time

    NorthStar Hospitality is looking for a Front Desk Agent at our Hampton Inn, Williamsburg, KY to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk Dental Receptionist

    2 months ago

    Lancaster, United States NEWHOLLAND DENTAL ASSOCIATES Full time

    Front Desk Dental Receptionist is needed With prior dental experience. Pay will be determined based on experience. Any dental experience is required. Pay: From $18.00 per hour Schedule: - 8 hour shift **Education**: - High school or equivalent (preferred) **Experience**: - Customer Service: 1 year (preferred) - Computer Skills: 1 year...