Client Support Representative
3 weeks ago
Client Support Representative Responsibilities:
- Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
- Proactively engage with clients to understand their needs, preferences, and challenges
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction
- Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports.
- Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution
- Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives.
Client Support Representative Qualifications:
- Proven experience in client relations, account management, or a similar role.
- Excellent interpersonal, communication, and negotiation skills.
- Strong problem-solving abilities and a solution-oriented mindset.
- Proficient in using CRM software and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively.
- Adaptability and resilience in a fast-paced and evolving environment.
- A passion for client satisfaction and a genuine interest in helping others succeed.
#LI-Onsite
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Client Support Representative
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