Talent Operations Coordinator
4 weeks ago
Reporting to the Talent Operations Manager, the Talent Operations Coordinator (TOC) supports the full employee lifecyclefrom onboarding through off-boarding. The TOC provides balanced execution support to the Talent team, across all North American entities. Your role will serve as the operational backbone of the Talent team, ensuring an excellent employee experience for approximately 8,000 employees.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
Expand all
* ONBOARDING
Process relocations through the vendor portal and manage exceptions
Ensure premium onboarding experience from day 1 by conducting new hire onboarding calls
Own new hire compliance by completing I-9s and auditing of new hire paperwork
* OFFBOARDING
Manage voluntary termination process
Submit IT separation requests and partner with IT on employee equipment returns
Submit HR separation forms with final pay details
Draft and send exit emails to separating employees with required state documents
* COMPLIANCE
Manage unemployment claims via the vendor portal
Provide additional compliance support to the business, including state-required posters, handouts, reporting, follow-up, and communications
Support Compensation with minimum wage updates
Create confirmation letters for off-cycle pay adjustments and in-role promotions
Create repayment and recoupment letters as needed
* SYSTEM PROCESSING
Submit LOAs, separations, title/manager/organizational changes as requested
Ensure digital personnel files are complete; push updated documents for signature via 3rd party platform
Assist in answering questions and issues within Zendesk related to IT, Payroll, and Benefits
Level 1 Talent systems questions and issues (ECM, My Wings, and Amplify)
Create SAP reports as requested (ad hoc from TBPs, COEs)
* BENEFITS SUPPORT
Submit COBRA subsidies
Complete Qualified Medical Support Notices
Review and approve life event changes and support open enrollment
Support LOA management by collecting and submitting Leave of Absence documents to Third Party Administrator, tracking Worker's Compensation Light Duty Agreements and supporting ADA requests
Assist Talent Business Partners with LOA Interactive and Return to Work processes
* PROGRAM SUPPORT
Host on-site training events
Support Emerging Programs with large projects, such as Aviator and Grad interviews
Partner with COE's on Talent Playbook updates and communications
Process Tuition Assistance reimbursements
Support New Leader Assimilation trainings
Provide coaching on tools & talent resources (Amplify, ECM)
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
* Minimum High School diploma or equivalent (GED) required; Bachelor's degree strongly preferred
* Success managing simultaneous projects
* 1+ years of experience providing excellent customer service to ensure premium experiences for employees
* Working knowledge of the integration of leaves and benefits
* Must be a proactive problem solver and team player who is detail-oriented and flexible; a self-starter requiring minimal
* supervision with the ability to support requests from multiple directions
* Ability to handle sensitive and confidential matters appropriately
* Outstanding verbal and written communication skills are required with the ability to interact at all levels of the successfully organization while functioning as a team player
* Permanent
* Benefits eligible
WHERE YOU'LL BE BASED
Santa MonicaCalifornia, United States
United StatesRed Bull North America
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