Member Service Representative

1 week ago

Gainesville, United States AgGeorgia Farm Credit Full time
Job Description

At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us AgGeorgia Farm Credit prides itself to be a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work in, check us out This Member Service Representative will work at our Gainesville, GA office.

The Member Service Representative serves current and prospective members as well as internal customers in an effort to support a cohesive, collaborative and solutions-driven workplace. The Member Service Representative is the first line of contact for our membership and therefore must display leadership in strategically aligning our mission with the member's financial objectives.

Sales, Business Development & Marketing
  • Proactively handle member inquiries and concerns using all tools available.
  • Pursue cross-selling of online access, auto-draft and assignment of member gross income.
  • Document all sales activities in Association's Customer Relationship Management tool.
  • Answer phone and greet walk-in members and prospects with a delightful presence.
  • Attend industry, community and business development events to build a significant professional presence in the territory.
  • Manage Customer Appreciation and other marketing events.
  • Support a team sales approach which allows for Commercial Loan Officers to work outside of the office and Consumer Loan Officers to handle inside sales.

Financial Support
  • Accept and document loan payments.
  • Issue draw check and other checks as needed and process Fast Cash requests.
  • Assist customers with Account Access.
  • Maintain and secure Fast Cash PINs and Agriline checks.
  • Submit A/P invoices for approval.
  • Prepare monthly expense report for office credit card
  • Submit disbursement and booking request to centralized accounting via service desk
  • Review and request approval for monthly loan check register
  • Forward Change of address requests and back up documentation to centralized accounting for processing.

Loan Servicing
  • Assist branch personnel with preparing files for loan closing.
  • Send balance inquiries to other financial institutions, input providers, etc.
  • Create and file New UCC for new loans, as applicable. Submit UCC after closing.
  • Mail, file and follow up on joint check notices, assignment of crop insurance, assignment of government payments and assignment of integrator income as applicable
  • Scan all documents to AgDocs and complete Cert Pending, updating every 30 days.
  • Notify Loan Processor when all pending documents are received and scanned so they can provide final certification.
  • Send documents to AgFirst Collateral Vault.
  • Mail cancelled documents to customer after payoff with thank you letter.
  • Mail copies of documents to members along with thank you letter signed by Relationship Manager.
  • Pull UCC expiration reports monthly - renew or cancel as necessary.
  • Scan documents/reports/notices/etc to AgDocs.
  • Cancel Deeds to Secure Debt as necessary.
  • Construction Loans: Generate trust/inspection forms, produce contractor's affidavits for each vendors final draw and scans documents into AgDocs.
  • Ensures all vendors have supplied a W-9 on record.
  • Track Hazard Insurance policies to ensure policies are renewed timely and coverage level meets requirements; Communicate with insurance provider as needed.
  • Request paid-out notes from AgFirst.
  • Follow-up on items to be completed after closing: final title policies, vehicle titles, final certificate from Attorney, collateral insurance documentation, recorded deed to secure debt.
  • Provides assistance with FSA Guaranteed Loan Application submissions and communication with local FSA office.
  • Assists with completion of monthly reporting - including, but not limited to, delegation report, watch list report, top 10 risk rating report and delinquency report.
  • Assist with calling and sending letters to delinquent borrowers. Pull branch delinquency reports as necessary.
  • Purchase offices supplies.
  • Primary responsibility for incoming/outgoing mail.

Other Duties as Assigned
  • Other duties and responsibilities as assigned, which may include specific projects.

Knowledge Skills, and Abilities
  • Education and/or experience equivalent to a High School Diploma or GED.
  • 1-3 years related work experience.
  • Ability to communicate (written and verbal) effectively with all levels of the organization.
  • Ability to be assertive and decisive in arriving at sound business decisions which serve the best interest of the borrower and the Association.
  • Focus on problem solving skills with solutions-driven results.
  • Ability to work independently and as a team member under minimal supervision.
  • Excellent computer skills.
  • Contributes to building and maintaining a positive team atmosphere.
  • Supports diversity and inclusion.
  • Knowledge of Farm Credit Association policies and procedures.
  • Current awareness of economic developments and production technology affecting agriculture in the region.

  • Member Service Representative

    1 week ago

    Gainesville, United States AgGeorgia Farm Credit Full time

    At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us! AgGeorgia Farm Credit prides itself to be a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work...

  • Member Services Representative

    1 week ago

    Gainesville, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...

  • Member Service Representative

    2 months ago

    Gainesville, United States Florida Credit Union Full time

    Job DetailsJob Location 43rd Branch - Gainesville, FL Position Type Full Time DescriptionJoin Our Team at Florida Credit Union - Where Your Future Shines Bright!About Us: At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you're not just...

  • Member Services Representative

    1 week ago

    Gainesville, United States Planet Fitness Inc. Full time

    Benefits: * Employee discounts * Flexible schedule * Free uniforms * Opportunity for advancement * Wellness resources * Training & development Job Summary The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective...

  • Member Services Representative

    4 months ago

    Gainesville, United States Planet Fitness Full time

    Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Wellness resources Training & development Job Summary The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and...

  • Member Services Representative 5AM

    1 week ago

    Gainesville, United States Planet Fitness, Inc. Full time

    Fitness Trainer, Member Services, Member Service, Representative, Trainer, Fitness, Instructor

  • Member Services Representative OPENER 4:30AM

    1 week ago

    Gainesville, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for opening the club as well as creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This a full time position. Essential Duties and Responsibilities * Open Club, Greet members, prospective...

  • Member Services Representative 5AM

    1 week ago

    Gainesville, United States Planet Fitness - Gainesville, FL Full time

    Job SummaryThe 5AM - 9AM Member Services Representative / Fitness Trainer  is a hybrid position responsible for creating a positive start to the day and the overall member experience through customer service excellence directed toward valued members, prospects, and guests.  The Fitness Trainer element of this position may be responsible for running Planet...

  • Member Services Representative 5AM

    1 week ago

    Gainesville, United States Planet Fitness Inc. Full time

    Job Summary The 5AM - 9AM Member Services Representative / Fitness Trainer is a hybrid position responsible for creating a positive start to the day and the overall member experience through customer service excellence directed toward valued members, prospects, and guests. The Fitness Trainer element of this position may be responsible for running Planet...

  • Member Services Representative OPENER 4:30AM

    5 months ago

    Gainesville, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for opening the club as well as creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This a full time position. Essential Duties and Responsibilities Open Club, Greet members, prospective members...

  • Customer Service Representative

    2 months ago

    Gainesville, United States Circle K Full time

    Circle K - 1260 Candler Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    2 months ago

    Gainesville, United States Circle K Full time

    Circle K - 20 NE Waldo Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    2 months ago

    Gainesville, United States Circle K Full time

    Circle K - 9303 NW 39th Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    23 hours ago

    Gainesville, United States Circle K Full time

    Circle K - 3424 SW Williston Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Canteen Service Team Member

    6 days ago

    Gainesville, Florida, United States Veterans Canteen Service Full time

    About the Veterans Canteen ServiceAs a part of the Veterans Canteen Service, you will be working in a fast-paced and professional environment where you can make a real difference in the lives of our nation's veterans.Salary & BenefitsThe estimated starting hourly wage for this position is $17.70. In addition to competitive pay, we offer a range of benefits...

  • Customer Service Representative

    6 days ago

    Gainesville, Florida, United States Planet Fitness Full time

    Are you passionate about fitness and customer service? Do you want to be part of a dynamic team that makes a difference in people's lives?About the Job:As a Member Services Representative at Planet Fitness, you will play a vital role in creating a positive experience for our members.You will be responsible for managing membership accounts, processing...

  • Bundler and Customer Service Representative

    3 weeks ago

    Gainesville, Florida, United States Giant Food Full time

    Category/Area of Expertise: Retail Store PositionsWe are seeking a skilled Bundler and Customer Service Representative to join our team at Giant. As a key member of our retail store, you will be responsible for maintaining the store's appearance and providing exceptional customer service.Job Responsibilities:Bag groceries and handle customer...

  • Store Service Representative

    1 week ago

    Gainesville, Florida, United States Spencer Gifts Full time

    Join the talented team at Spencer's as a Store Service Representative. In this role, you will have the opportunity to work closely with colleagues to provide exceptional Guest Services and drive sales growth.About Spencer'sWe strive to create an engaging shopping experience for our guests by delivering personalized service and creating a welcoming...

  • Member Service Representative

    1 month ago

    Gainesville, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Guest Services Representative

    2 days ago

    Gainesville, Florida, United States Wingstop Full time

    Guest Services Representatives are the heartbeat of Wingstop, ensuring every guest has an exceptional experience. You'll greet guests warmly, take orders accurately, and provide top-notch service. Your key responsibilities will include:Handling customer complaints and resolving issues promptlyCollaborating with colleagues to meet sales targets and maintain...