Customer Specialist

1 week ago

Reno, United States Nature's Bakery Full time
About Us

Since our founding in 2011, Nature's Bakery has been baking better-for-you snacks to nourish families and enable them to thrive. We believe that the choice to snack healthier should be an easy and desirable one. Today, we are a top 10 granola and snack bar brand, with approximately 500 employees baking soft-baked snacks with real, recognizable, and wholesome ingredients, such as whole grains and sun-ripened fruits.

Our marketplace success led us to join forces with KIND to create a health and wellness platform within Mars, Inc. While continuing to operate as a standalone company, we are now part one of the most well-regarded consumer goods company in the world. That independence allows us to remain an agile, insurgent brand committed to our brand purpose and founding.

Nature's Bakery is a fast-growing company with a bright future ahead. We have achieved great things, and there is more opportunity for growth both on the digital and retail shelves, through expanded distribution with existing and new retail customers. To achieve our aspirations, we are expanding our team of growth-minded, nimble, and entrepreneurial individuals who like to roll up their sleeves and get things done. We think like owners, act like operators.

So, come join us to create a world of snacking that is both good, and good for you.

About The Role

The Customer Specialist is the point of contact for all customer inquiries. Developing and maintaining high quality customer relationships is key to the role and is integral to the success of the team. The Customer Specialist is responsible for accurate order entry and invoicing which relies heavily on utilizing our ERP system and other online platforms. The individual in this role must be able to review purchase orders and shipping documents and interact with the appropriate team members to correct any issues. The Specialist works closely with several departments in Nature's Bakery-Logistics, Sales, Accounts Receivable and Trade-in addition to working with our external trading partners. The goal of the CAS team is efficiency and accuracy; therefore, a drive to improve processes and create more efficiencies that support the overall customer experience at Nature's Bakery is a strong plus for the candidate. The Customer Specialist must be a team player with a strong commitment to Nature's Bakery Core Values.

The Critical Success Factors

You will be most successful if you:
  • Possess strong analytical skills to review and input purchase orders and invoices
  • Are comfortable working in multiple on-line platforms-including ERP systems, SPS, EDICT and others
  • Have a dedication to accuracy when reviewing credit terms, freight terms, discounts, carton packs, UPC, item numbers and descriptions, etc.
  • Have a curiosity about how systems work and are interested in process improvement
  • Are confident to make suggestions and work towards developing change and growth for your role and the team.
  • Are a strong communicator and listener
  • Are organized and can follow up on outstanding issues in a timely manner
  • Are dedicated to developing strong customer relations through email

The Ideal Candidate

Our ideal candidate is customer service oriented with strong communication skills. They are dedicated to driving efficiencies within their role and understanding how their role fits into the organization at large. They are happy working with a daily deadline and provide strong support across the team when needed.

The Minimum And/Or Technical Requirements

At minimum, the candidate for the Customer Specialist must have:
  • Strong verbal and written communication skills
  • Flexibility and an entrepreneurial spirit to drive improvements and change within the organization and their team
  • Ability to work independently, self-starter
  • Minimum 1-2 year of order entry and customer service experience
  • High School Diploma required, Associates Degree or higher preferred
  • Experience with ERP systems

Your Career Journey At Nature's Bakery

As a young company, we have had the opportunity to shape, reinforce and live our five core company values daily:
  • Growth Minded. You are incessantly curious, you believe career development is journey built on experiences, feedback and personal growth
  • Solutions-Focused. You excel at both thinking and doing and have a track record of turning organizational objectives into actionable solutions
  • You thrive in environments where team members treat each other with respect and support one another, in fact you believe the best solutions emerge when you can engage in fact-based, low-ego discussions
  • Stronger Together. Working as a team towards a common goal, we thrive on collaboration because we believe each of us has a unique perspective to offer
  • "Doing the right thing" guides you, it is the compass that guides every decision and action you take

Our culture enables our success as individuals and as a company. From the start, you will have ownership over projects because we are a lean organization that tightly collaborates for faster decision-making. In doing so, you will deepen your skillsets while having exposure to broader experiences and senior leadership. Named by Fortune as one of the "World's Best Workplaces," Mars, Inc. is a purpose-driven organization that will also provide you access to advancement and career growth opportunities, either within Nature's Bakery or the broader Mars family of companies.

Our brand purpose extends to our own employees-we know that when you thrive, so does the company. That is why we offer market competitive compensation. In addition to a competitive base salary, our annual incentive plan rewards achievement toward company and individual goals.

Our benefits package reflects our commitment to your health and wellness. Every team member is offered 100% employer paid health, dental, vision, life, AD&D (accidental death and dismemberment), and short-term disability insurance. Our 401(k) plan provides a safe harbor company match. Team members receive 10 paid holidays a year and paid time off. Finally, there is a suite of other benefits, such as a healthcare flexible spending account, a one-year subscription to Peloton Digital Membership (a $155 value), wellness activities and wellness awards (valued at up to $400), and an employee assistance program offering free confidential legal, financial, and counseling services.

The duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and meet strategic objectives.

Nature's Bakery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

EEO

We are committed to an inclusive workplace where diversity in all its forms is championed. We are proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

Privacy Policy

Mars and its family of brands is committed to transparency and responsibility in how we handle the personal data entrusted to us by our customers and consumers. To learn more about our privacy policy please follow this link.

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