Operations Manager
3 weeks ago
Job Description:
The Operations Senior Manager leads assigned clinical areas to ensure optimal patient access, clinical quality, and financial outcomes. Provides leadership to assigned colleagues, monitors engagement, recruitment and retention best practices, and initiatives. Responsible for achieving financial targets related to staff productivity, physician and advance practice provider productivity, and ensures assigned areas are staffed according to volumes. Implements strategic priorities and executes assigned work with direction and guidance from leadership. Senior Managers are expected to drive process improvement or pilot improvements. Senior Managers are expected to manage increasing areas of responsibility, more complex work or scope of services as needed.
Education Qualifications:
Educational Requirements:
+ Bachelor's degree in business administration, healthcare leadership or clinical healthcare field
OR
+ Associates degree in Nursing and ability to obtain bachelor's degree within 3 years from date of hire
Required Qualifications:
+ 5 years of healthcare experience, preferably in a clinical setting (or completion of administrative fellowship through Essentia Health fellowship program and 2 years of experience)
+ Demonstration of knowledge and application of Essentia Health's senior operations manager competencies
Key Responsibilities:
+ Manages fill rates, physician and advance practice provider schedules and templates daily
+ Manages in reach or out reach as relevant to assigned practices
+ Ensures standard work is implemented to achieve quality metrics
+ Provides coaching, feedback and ensures development conversations are completed for all members of the team
+ Serves as escalation point for patient access to care
+ Participates in PDSA's and other improvement activities. Provides leadership for PDSA's or system improvements as needed
+ Delegates work to assigned supervisors if appropriate
+ Monitors daily clinic volumes and flexes staffing to meet staffing efficiency objectives
+ Makes recommendations for long-range financial planning, program development and capital planning process to operational leadership
+ Mentors new operations managers
+ Implements actions to positively impact key revenue and expense drivers assigned areas to achieve margin targets
FTE
1
Shift Rotation
Day Rotation (United States of America)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
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