Scheduling Specialist
2 weeks ago
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees
As a Scheduling Specialist, you’ll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.
- In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
- Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
- Minimum goal achievement based on monthly review of various metrics and expected requirements.
- Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
- Focused and open to learning new skills to take on various roles based on business need
- High School diploma or equivalent
- Ability to navigate custom computer software and internal systems - NextGen experience a plus
- Experience in Medical Office including Insurance Knowledge highly desirable
- Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
- Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
- Bilingual in Spanish highly preferred but not required
Your health, happiness and your future matters At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing
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