Financial Aid Operations Manager

4 weeks ago

New York, United States School of Visual Arts Full time

Job Title: Operations Manager

Department: Financial Aid

Reports To: Director

Position Overview: Manage the Financial Aid reception area and secretarial support to the Director of Financial Aid

Duties and Responsibilities:

* Train, supervise and evaluate the reception staff and federal work study students
* Oversee phone calls and correspondence (including departmental E-mail and voice mail)
* Oversee the financial aid document imaging process
* Handle incoming calls and respond independently on behalf of the Director
* Prepare staff timesheet for salaried and hourly employees
* Manage Director's calendar and independently schedule appointments
* Manage all incoming and outgoing correspondence for the department
* Advise students and parents on eligibility requirements for federal, state and institutional aid
* Serve as a liaison to internal departments and external entities
* Manage the flow of student traffic in the office
* Compile data, prepare reports, and word-processing support
* Manage file document imaging within the office and recordkeeping of all correspondence
* Maintain office supplies and oversee the proper functioning of equipments
* Assist in administering all federal, state and institutional financial aid programs
* Assist the director on special projects
* Data entry all departmental awards in our FAM systems & third-party web-based software
* Update financial aid collateral, forms and applications
* Update financial aid intranet and internet web pages as necessary
* Update financial aid policy and procedure manual as necessary
* Ability to resolve student complaints and or concerns
* Coordinate travel arrangements for conferences, trainings and special events
* Represent the department at special events (Open Houses, Orientation, Accepted Students Day, Workshops, etc.)
* Work evening and weekend hours as necessary

Qualifications:

* Bachelor's degree preferred or associate degree required
* Some supervisory experience required
* Familiarity with Datatel software preferred
* Excellent organizational, interpersonal, oral and written communication skills
* Solid computer skills and superior knowledge of Microsoft applications
* Ability to multi tasks and work independently

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