![LanceSoft Inc](https://media.trabajo.org/img/noimg.jpg)
Call Center Representative
1 month ago
Duration: 24+ months
Location: East Syracuse_ NY
Job Description:
Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Job Specific Requirements
- Who we are and what we do:
What we help them with:
- Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
- Our number one goal is to get the homeowner connected with the dealer
- Provide customers with warranty information
- Product comparison
- Dealer referrals to distributors
- Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
- Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
- Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify
Requirements:
- Microsoft Office proficient
- Type 35-45 words per minute
- Excellent verbal and written communication skills
-
Call Center Representative
1 month ago
East Syracuse, United States Russell Tobin Full timeJob title: Call Center RepresentativeLocation: East Syracuse, NY 13056Duration: 24 months contract Pay range: $18/hour to $19/hour JOB DESCRIPTIONOur client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and...
-
Call Center Representative
2 weeks ago
East Syracuse, United States Russell Tobin Full timeJob title: Call Center RepresentativeLocation: East Syracuse, NY 13056Duration: 24 months contract Pay range: $18/hour to $19/hour JOB DESCRIPTIONOur client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and...
-
Call Center Representative
1 month ago
East Syracuse, United States US Tech Solutions Full timeTitle: Call Center Representative Location: East Syracuse, NY 13057 Duration: 24 Months Job Description: • We are Customer Service for Client’s ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. • We are considered ‘the factory’ and are the manufactures of heating a...
-
Call Center Representative
1 month ago
East Syracuse, United States US Tech Solutions, Inc. Full timeTitle: Call Center Representative Location: East Syracuse, NY 13057 Duration: 24 Months Job Description: • We are Customer Service for Client’s ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. • We are considered ‘the factory’ and are the manufactures of heating a...
-
Call Center Representative
1 month ago
East Syracuse, United States Butler America Full timeCall Center Representative Location: East Syracuse, NY Job ID: #69279 Pay Range: $15-17 We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or...
-
Call Center Representative
1 month ago
East Syracuse, United States Butler Technical Group Full timeCall Center Representative Location: East Syracuse, NY Job ID: #69279 Pay Range: $15-17 We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor....
-
Call Center Representative
1 month ago
East Syracuse, United States Russell Tobin Full timePosition Title: Call Center RepresentativeLocation: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057Duration:24 months ContractPay rate: $17/hr. on w2.Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer...
-
Call Center Representative
4 weeks ago
East Syracuse, United States Russell Tobin Full timePosition Title: Call Center Representative Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057 Duration:24 months Contract Pay rate: $17/hr. on w2. Description: Manage large amounts of incoming calls Generate sales leads Identify and assess customers? needs to achieve satisfaction Build sustainable relationships and trust with...
-
Call Center Representative
2 weeks ago
East Syracuse, United States Russell Tobin Full timeWhat are we looking for in our Call Center Representative - ENT? Job title: Call Center Representative Location: East Syracuse, NY Duration: 24 months contract Pay range: $16/hour to $17/hour JOB DESCRIPTION Manage large amounts of incoming calls. Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable...
-
Call Center Representative
2 weeks ago
East Syracuse, United States Russell Tobin Full timeWhat are we looking for in our Call Center Representative - ENT? Job title: Call Center Representative Location: East Syracuse, NY Duration: 24 months contract Pay range: $16/hour to $17/hour JOB DESCRIPTION Manage large amounts of incoming calls. Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable...
-
Call Center Representative
1 month ago
East Syracuse, United States Butler America Aerospace Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #69279Pay Range: $15-17We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered ‘the factory’ and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The...
-
Call Center Representative
2 weeks ago
East Syracuse, United States Russell Tobin & Associates Full timeWhat are we looking for in our Call Center Representative - ENT? Job title: Call Center RepresentativeLocation: East Syracuse, NYDuration: 24 months contract Pay range: $16/hour to $17/hour JOB DESCRIPTION Manage large amounts of incoming calls. Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build...
-
Call Center Representative
2 weeks ago
East Syracuse, United States Butler America Aerospace Full timeJob DescriptionJob DescriptionCall Center RepresentativeLocation: East Syracuse, NYDuration: 24 Month ContractJob ID: #69491Pay Range: $15-17Schedule: Monday to Friday, 8am - 5pmPlease send resume to k r e a @ b u t l e r . c o mWho we are and what we do: We serve all of North America, including Canada. Our customer base are end users of our equipment. We...
-
Call Center Representative
1 week ago
East Syracuse, United States Russell Tobin Full timeJob DescriptionJob DescriptionJob title: Call Center RepresentativeLocation: East Syracuse, NYDuration: 24 months contract Pay range: $16/hour to $17/hourJOB DESCRIPTIONManage large amounts of incoming calls.Generate sales leads Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts...
-
Bilingual Call Center Representative
2 days ago
East Syracuse, United States Russell Tobin Full timeJob DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: East Syracuse, NY 13057Pay Rate: $17-18/hour on W2Job Type: Contract roleShift: Monday to Friday, 8am - 5pmJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and...
-
Customer Service Call Center Representative
2 weeks ago
East Syracuse, United States Russell Tobin Full timeJob DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: East Syracuse, NY 13057Pay Rate: $17-18/hour on W2Job Type: Contract roleShift: Monday to Friday, 8am - 5pmJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and...
-
Senior Call Center Representative
3 weeks ago
Syracuse, United States State University of New York Upstate Medical University Full timeJob Summary: This position must be able to answer calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of service. The incumbent will become a Subject Matter Expert in a designated line of business and also assist the Team Leaders with training new staff as well as existing staff...
-
Call Center Representative
1 month ago
Syracuse, United States Butler Aerospace & Defense Full timeCall Center Representative Location: East Syracuse, NY Job ID: #69279 Pay Range: $15-17 We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor....
-
Call Center Representative
1 week ago
Syracuse, United States Butler America Aerospace LLC Full timeCall Center RepresentativeLocation: East Syracuse, NY Duration: 24 Month Contract Job ID: #69491 Pay Range: $15-17 Schedule: Monday to Friday, 8am - 5pmPlease send resume to krea@butler.comWho we are and what we do: We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the...
-
Call Center Representative
3 weeks ago
East Syracuse, United States US Tech Solutions, Inc. Full timeSchedule is Monday to Friday, 8am - 5pm Description: Manage large amounts of incoming calls Generate sales leads Identify and assess customer’s needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right...