Insurance Help Desk Associate
1 month ago
About Us
CarePoint Health is one of New Jersey's leading health care systems comprised of three long-standing and highly-regarded hospitals - Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.
What You'll Be Doing
* Learn and understand CarePoint Health policies, procedures, and system related operations within billing.• Provide help desk support for all customer complaints and issues.• Ensures accurate and timely communication to customers and team members.• Answer all calls that come to the insurance help desk.• Access and maintain customer account and insurance policy records.• Provide customers with detailed information related to their services rendered.• Recommend available resources such as financial assistant to patients that qualify. • Set up payment arrangements that correlate with the patient's recommendations and capabilities.• Accurately document and report complaints.• Manage the customer complaint database.• Respond to calls and emails within a 24-hour time frame.• Sort and distribute mail related to the insurance help desk to the appropriate staff and/or supervisor to review.• Maintain up-to-date information on policies and procedures, billing information, and health care benefits.• Handle patient inquiries• Keep up to date with changes within the department policies and procedures.• Perform additional duties as assigned
What We're Looking For
* Attentive to detail• Able to work well in a team environment • Proficient in MS Office Outlook, PowerPoint, Excel, and Word• Strong time management capabilities • Highly organized• Desire to learn new tasks/skills.• Must be able to maintain confidentiality
What We Offer
* Competitive pay• Medical, dental, and vision insurance• 401k with Company match• Generous paid time off• Paid Holidays• Tuition Reimbursement• Advancement and career development opportunities
CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
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