Insurance Help Desk Associate

2 weeks ago

Jersey City, New Jersey, United States CarePoint Health Full time

About Us:


CarePoint Health is one of New Jersey's leading health care systems comprised of three long-standing and highly-regarded hospitals - Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center.

CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions.

With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.


CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management.

Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.


What You'll Be Doing:

  • Learn and understand CarePoint Health policies, procedures, and system related operations within billing.
  • Provide help desk support for all customer complaints and issues.
  • Ensures accurate and timely communication to customers and team members.
  • Answer all calls that come to the insurance help desk.
  • Access and maintain customer account and insurance policy records.
  • Provide customers with detailed information related to their services rendered.
  • Recommend available resources such as financial assistant to patients that qualify.
  • Set up payment arrangements that correlate with the patient's recommendations and capabilities.
  • Accurately document and report complaints.
  • Manage the customer complaint database.
  • Sort and distribute mail related to the insurance help desk to the appropriate staff and/or supervisor to
review.

  • Maintain uptodate information on policies and procedures, billing information, and health care
benefits.

  • Handle patient inquiries
  • Keep up to date with changes within the department policies and procedures.
  • Perform additional duties as assigned

What We're Looking For:

  • Attentive to detail
  • Able to work well in a team environment
  • Proficient in MS Office Outlook, PowerPoint, Excel, and Word
  • Strong time management capabilities
  • Highly organized
  • Desire to learn new tasks/skills.
  • Must be able to maintain confidentiality

What We Offer:

  • Competitive pay
  • Medical, dental, and vision insurance
  • 401k with Company match
  • Generous paid time off
  • Paid Holidays
  • Tuition Reimbursement
  • Advancement and career development opportunities
CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.

  • Front Desk Representative

    2 weeks ago

    Jersey City, New Jersey, United States Fresh Form Draft Full time

    Front Desk RepresentativeDepartment: Pocket Ledge Employment Type: Full Time Location: Jersey City, NJ Compensation: $ $27.00 / hour DescriptionPosition: Front Desk Representative Company: Pocket Ledge Location: Jersey City, NJ Salary Range: $ $27.00 per hour (depending on experience) About Pocket Ledge: At Pocket Ledge, we're more than just a marketing...

  • Medical Front Desk Associate

    2 weeks ago

    Jersey City, New Jersey, United States Center for Joint and Spine Relief Full time

    Multi-location Integrated Pain Management office is seeking medical assistant/ front desk secretary- Spanish speaking is a hiring requirement.Preferred Skills/Personality Traits: Excellent Customer Service Skills, Flexibility, Empathy, Telephone Skills, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Good...

  • Associate Director of Hudson Helps, North Hudson Campus

    4 weeks ago

    Jersey City, New Jersey, United States Hudson County Community College Full time

    Hudson County Community College Associate Director of Hudson Helps, North Hudson Campus Position Vacancy Notification Posting Date: April 5, 2024Classification: Associate DirectorSalary Grade: 115Union Affiliation: Academic Administrative AssociationOffice/School: Hudson Helps Resources CenterSupervising Cabinet Member: Senior Vice President for Student...

  • Associate Director of Hudson Helps, North Hudson Campus

    2 months ago

    Jersey City, New Jersey, United States Hudson County Community College Full time

    Hudson County Community College Associate Director of Hudson Helps, North Hudson Campus Position Vacancy Notification Posting Date: April 5, 2024Classification: Associate DirectorSalary Grade: 115Union Affiliation: Academic Administrative AssociationOffice/School: Hudson Helps Resources CenterSupervising Cabinet Member: Senior Vice President for Student...

  • Guest Services/ Front Desk Agent

    2 weeks ago

    Jersey City, New Jersey, United States Holiday Inn Express JC Full time

    Job DescriptionThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in...

  • Front Desk Agent

    4 weeks ago

    Neptune City, New Jersey, United States Residence Inn Neptune Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Coordinator

    2 weeks ago

    Margate City, New Jersey, United States Atrium Staffing Full time

    About Atrium:What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.Client Overview:Our client in the real estate industry is seeking a Front Desk Coordinator to join...

  • Insurance Underwriter E&O

    2 weeks ago

    Jersey City, New Jersey, United States Diedre Moire Full time

    E&O Insurance Underwriter - Jersey City,NJ Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. National insurer seeks an experienced Underwriter with a record of a profitable book of business to assess risks to meet targeted loss ratio expectations. Candidate will produce Non-Healthcare...

  • Desktop Support Technician

    2 weeks ago

    Jersey City, New Jersey, United States TekwissenGroup Full time

    Important Notes: This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities. Shift start time and end time? 85 M-F + afterhours standby This is an onsite position.Responsibilities:Day to Day Work: As a Field Engineer 3, you will perform activities associated with installing,...

  • Property & Casualty Insurance - Senior Data Analyst

    4 weeks ago

    Jersey City, New Jersey, United States Verisk Full time

    Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionThe Analytical Data Operations (ADO) division is Verisk/ISO's data refinery, ensuring that ISO's...

  • Property & Casualty Insurance - Senior Data Analyst

    4 weeks ago

    Jersey City, New Jersey, United States Verisk Analytics URIX Full time

    Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionThe Analytical Data Operations (ADO) division is Verisk/ISO's data refinery, ensuring that ISO's...

  • Property & Casualty Insurance - Senior Data Analyst

    1 month ago

    Jersey City, New Jersey, United States Verisk Analytics URIX Full time

    Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionThe Analytical Data Operations (ADO) division is Verisk/ISO's data refinery, ensuring that ISO's...

  • Part-time Front Desk Sales Associate

    2 weeks ago

    Jersey City, New Jersey, United States Wellness Centrale Full time

    Are you a charismatic individual with a passion for wellness and a keen ability in sales? We're looking for someone like you at our chiropractic clinic, Wellness Centrale located in Jersey City Only resumes accompanied by a phone call will be considered. Contact us at _Responsibilities: Greet and assist patients Educate potential members about our offerings...

  • Front Desk Associate

    2 weeks ago

    Egg Harbor City, New Jersey, United States The Landing Resort Full time

    Duties include: answering calls, taking reservations, check-in/out procedures, assisting guests with needs, maintaining lobby coffee and cleanliness, assisting with in-house laundry and other various tasks as needed.Starting pay is: $17-$19/hr and an additional $2/hr weekend premium is paid May thru October. We do not offer housing.The Landing Resort is a...

  • 70120-Merchandise Associate

    4 weeks ago

    Jersey City, New Jersey, United States MARSHALLS Full time

    Opportunity: Contribute To The Growth Of Your CareerResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards....

  • Loss Prevention Customer Service Associate

    4 weeks ago

    Jersey City, New Jersey, United States Marshalls Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • 70120-Merchandise Associate

    4 weeks ago

    Jersey City, New Jersey, United States The TJX Company Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • State Relations Senior Associate

    6 days ago

    Jersey City, New Jersey, United States Verisk Full time

    Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionYou will support the timely approval and implementation of ISO filings, and related issues. You...

  • Associate or Senior Editor, Communications Medicine

    4 weeks ago

    Jersey City, New Jersey, United States Springer Nature Ltd Full time

    Job Title: Associate or Senior Editor, Communications MedicineLocation: Philadelphia, New York, Jersey City, Washington DC (Hybrid Working)Closing date: May 19th, 2024 Nature Portfolio is the world's leader in publishing high-quality research from across the natural sciences, and is rapidly expanding its footprint in medical research and public health. We...

  • Associate or Senior Editor, Communications Medicine

    2 months ago

    Jersey City, New Jersey, United States Springer Nature Ltd Full time

    Job Title: Associate or Senior Editor, Communications MedicineLocation: Philadelphia, New York, Jersey City, Washington DC (Hybrid Working)Closing date: May 19th, 2024 Nature Portfolio is the world's leader in publishing high-quality research from across the natural sciences, and is rapidly expanding its footprint in medical research and public health. We...