Customer Service Representative

4 weeks ago

Fullerton, United States Berger Transfer & Storage, Inc. Full time
Berger Transfer & Storage, Inc. is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been helping individuals and businesses with moving and storage solutions for over 114 years. As the largest agent of Allied Van Lines, Berger operates 18 branches across the United States.

Berger Transfer & Storage, Inc is growing and that means new career opportunities Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest and fair will be at the top of our list.

We are seeking a Customer Service Coordinator to join our team in Fullerton, California. Our Customer Service Coordinator is an instrumental role which encompasses answering our phones and providing a great first impression of Berger to our customers and vendors. Our Customer Service Coordinator helps conduct the smooth operations of our fast-paced and friendly team environment, while constantly keeping a high level of efficiency and professionalism. They are confident, well spoken and act as our customer's advocate.

Responsibilities for Customer Service Coordinator include but are not limited to:
  • Act as the face to our customer over the phone and in person with visitors
  • Exhibit a very positive attitude, work well in a team environment, & have the ability to multitask.
  • Work closely with our move coordinators in order to serve customer needs
  • Have excellent computer skills and able to manage incoming calls
  • Are ready to learn aspects of moving & relocation in order to work with customers during the moving process
  • Handle office administrative responsibilities including the ordering of supplies, filing, office mail, etc.
  • Create & update customer orders, calculate move estimates, check in with customers during the move process, & schedule specialized services
  • Other duties assigned by management

The successful candidate for this position will share the following knowledge, skills and abilities:
  • High School Diploma or Equivalent (preferred);
  • 1 year of Customer Service experience (required);
  • Strong verbal and written communication skills;
  • Energetic self motivator with a positive and friendly demeanor;
  • Extremely organized with a strong attention to detail;
  • Capable of working both independently and as part of a team;
  • Comfortable handling high volumes of workload;
  • Intermediate Microsoft Word, Excel and Outlook experience

Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:
  • Competitive Pay;
  • Paid Time Off (begin accruing your very first day of employment);
  • Medical, Dental & Vision Benefits;
  • 401K;
  • Employee Discounts with Verizon, Sketchers and more

Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

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