Current jobs related to Supervisor Member Services - Portland - Martin's Point Health Care
-
Dietary Services Supervisor
2 weeks ago
Portland, Oregon, United States Trillium Family Services Full timeAbout the OpportunityWe are seeking a highly skilled and experienced Dietary Services Supervisor to join our team at Trillium Family Services. As a key member of our Dietary Services department, you will be responsible for managing the day-to-day operations of our kitchen and commons building, including menu planning, food preparation, and serving for...
-
Dietary Services Supervisor
2 days ago
Portland, Oregon, United States Trillium Family Services Full timeJob OpportunityWe are seeking a highly skilled and experienced Dietary Services Supervisor to join our team at Trillium Family Services. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to make a real difference in the lives of our clients.About the Role:Manage the day-to-day operations of our...
-
Office Services Supervisor
2 weeks ago
Portland, Oregon, United States IST Management Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Office Services Supervisor to join our team at IST Management Services in Portland, OR. As a key member of our team, you will be responsible for providing exceptional corporate hospitality and receptionist services, as well as supporting daily operations.Key ResponsibilitiesManage daily operations...
-
Route Service Supervisor
2 weeks ago
Portland, Maine, United States UniFirst Full timeRoute Service Supervisor OpportunityUniFirst is seeking a skilled Route Service Supervisor to oversee the delivery of exceptional customer service and product programs. As a key member of our team, you will be responsible for training and developing a team of Route Service Representatives, responding to service requests, negotiating customer contract...
-
Facilities Operations Supervisor
4 weeks ago
Portland, Oregon, United States ABM SERVICES Full timeJob OverviewPosition: Janitorial SupervisorABM Services, a prominent provider of facility management solutions, is seeking a dedicated Janitorial Supervisor to oversee a team of cleaning professionals. With a rich history dating back to 1909, ABM has established itself as a leader in delivering tailored facility solutions across various sectors, including...
-
Route Service Supervisor
2 weeks ago
Portland, Maine, United States UniFirst Full timeRoute Service Supervisor OpportunityUniFirst is seeking a skilled Route Service Supervisor to oversee the delivery of exceptional customer service and product programs. As a key member of our team, you will be responsible for supervising and training a team of Route Service Representatives, ensuring seamless delivery to multiple customers daily.Key...
-
Route Service Supervisor
2 days ago
Portland, Maine, United States S4 Search Partners LLC. Full timeJob Title: Route Service SupervisorAt S4 Search Partners LLC., we are seeking a highly motivated and results-driven Route Service Supervisor to join our team.Key Responsibilities:Oversee the training and development of a team of Route Service RepresentativesRespond to service requests and negotiate customer contract renewalsBuild strong relationships with...
-
Culinary Service Team Member
1 month ago
Portland, Maine, United States PR Management Corp Full timeCulinary Service Team MemberJob Number: 5199Category: CashierLocation: South Portland, MEAs a Culinary Service Team Member, your positive attitude and friendly nature will create an inviting atmosphere for customers seeking delicious meals and a welcoming space.PR Management Corp operates as a leading entity in the Quick Casual dining sector, managing Panera...
-
Veterinary Client Service Supervisor
1 month ago
Portland, United States Portland Veterinary Emergency and Specialty Care Full timeDescription Job description Portland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it. PVESC is a...
-
Facilities Operations Supervisor
1 month ago
Portland, Oregon, United States ABM SERVICES Full timeJob OverviewPosition: Janitorial SupervisorABM Services, a prominent provider of facility management solutions, is seeking a dedicated Janitorial Supervisor to oversee operations within our cleaning division. With a rich history dating back to 1909, ABM Services offers a diverse range of facility solutions, including janitorial services, energy management,...
-
Veterinary Client Service Supervisor
1 month ago
Portland, United States Portland Veterinary Emergency and Specialty Care Full timeDescription Job description Portland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it. PVESC is a...
-
Veterinary Client Service Supervisor
4 weeks ago
Portland, United States Portland Veterinary Emergency and Specialty Care Full timeJob DescriptionDescriptionJob descriptionPortland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it.PVESC is a...
-
Veterinary Client Service Supervisor
4 weeks ago
Portland, United States Portland Veterinary Emergency and Specialty Care Full timeDescription Job description Portland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it. PVESC is a growing...
-
Veterinary Client Service Supervisor
4 weeks ago
Portland, United States Portland Veterinary Emergency and Specialty Care Full timeDescription Job description Portland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it. PVESC is a growing...
-
Veterinary Client Service Supervisor
5 days ago
Portland, United States Portland Veterinary Emergency and Specialty Care Full timeDescription Job description Portland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it. PVESC is a growing...
-
Food Service Supervisor
4 days ago
Portland, Oregon, United States Regina Full timeJob Title: Food Service SupervisorJob Summary:We are seeking a skilled Food Service Supervisor to join our team at Urban Parathas Restaurant Ltd. in Regina. As a key member of our kitchen team, you will be responsible for supervising and coordinating the activities of food service staff, ensuring the highest quality of food and service.Key...
-
Environmental Services Supervisor
6 days ago
Portland, Oregon, United States Crystal Clean, LLC Full timeJob Title: Environmental Services SupervisorWe are seeking a highly skilled and experienced Environmental Services Supervisor to join our team at Crystal Clean, LLC. As a key member of our operations team, you will be responsible for overseeing the cleanup and remediation of industrial sites, ensuring compliance with regulatory requirements, and providing...
-
Nutrition Services Supervisor
2 weeks ago
Portland, Maine, United States MaineHealth Full timeJob SummaryWe are seeking a highly skilled and experienced Nutrition Services Supervisor to join our team at MaineHealth. As a key member of our food service operations, you will be responsible for overseeing the daily activities of the cafeteria, ensuring high-quality customer service, and leading a team of staff members.Key ResponsibilitiesAssign and...
-
Certified Clinical Supervisor
4 weeks ago
Portland, United States White Grape Community Services Full time $70,000 - $75,000Job DescriptionJob DescriptionA clinical supervisor oversees healthcare professionals and ensures that they deliver the highest standard of care to patients. They supervise teams of clinicians and are responsible for making key decisions about patient care, developing staff members, ensuring compliance with medical protocols and improving healthcare delivery...
-
Food Service Supervisor
1 month ago
Portland, Oregon, United States Taco Bell Full timePosition OverviewA Restaurant Supervisor plays a crucial role in ensuring the smooth operation of the dining establishment. This position is essential for maintaining high standards of customer service and team performance.Key ResponsibilitiesOversee team members to ensure adherence to all service protocols.Manage guest interactions, being attentive to their...
Supervisor Member Services
4 months ago
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
Job Description
The Supervisor, Member Services is responsible for daily Member Services operations and functions, including monitoring staffing levels, scheduling, telephone standards, written and verbal correspondence to ensure exemplary customer service is provided to both internal and external customers. The Supervisor partners with the Training and Quality Assurance Specialist to administer the Quality Call Monitoring Program and Training Program. The Member Services Supervisor also represents the department in committees and process improvement initiatives, when needed.
Key Outcomes:
* Ensures optimum staffing levels through efficient monitoring call volume and membership to meet service demands and regulatory requirements.
* In partnership with the Training and Quality Assurance Specialist, performs quality call monitoring for the Member Services staff to ensure quality to customers services, and complete high quality documentation.
* Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of Member Services operations.
* Provides direct supervision to a team of Member Services Representatives on a daily basis.
* Recognizes and analyzes trends necessitating training and/or process improvements initiatives, ensuring areas of concerns are addressed before becoming major issues.
* In partnership with the Training and quality Assurance Specialist conducts initial training for new Member Services FTE's, ensuring knowledgeable and confident customers services is provided from the start.
* Resolves difficult customer interactions in a respectful manner and/or obtains department manager assistance for unresolved issues.
* Assists department manager with development of policies, procedures, and workflows.
* Partners with other leaders across the Health Plan and Organization in sharing and learning from best practices in operations management, service excellence, process improvement, and staff management/development.
* Provides back up support to Member Services staff as necessary to maintain daily functions.
Education/Experience
* High School Diploma or equivalent required
* Associates Degree, post secondary education preferred.
* 3 years of experience in a call center required.
* Training experience required.
* Supervisory experience preferred.
Required License(s) and/or Certification(s):
Not applicable
Skills/Knowledge/Competencies (Behaviors):
* Demonstrates an understanding of and alignment with Martin's Point Values
* Excellent written and oral communication skills.
* Resiliency and ability to handle difficult conversations with internal and external customers.
* Ability to analyze and problems solves in a win-win manner.
* Detailed oriented with excellent follow up skills.
There are additional competencies linked to individual contributor, provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin's Point Health Care? Contact us at: jobinquiries@martinspoint.org
