Seasonal Operations Manager

2 weeks ago


Williamsburg, United States Kingsmill Resort Full time
Seasonal Operations Manager (Rooms Division)

Overview: This position provides overall leadership for Rooms Division to include: Front Desk, Transportation, Housekeeping, Laundry and Maintenance. Reports to the Director of Rooms through the months of May through October.

Responsibilities:

• Works with Housekeeping Manager to ensure room times are flipped in a timely manner

• Ensures that resort guest feedback is accurately tracked, monitored and evaluated to ensure high scores in Medallia

• Coordinate with Sales Team and banquet staff to make sure conference space is ready for current and upcoming groups and guests

• Completes regular property walks to make sure all things are in place and communicate with each department with your findings

• Provides immediate support to each department as needed.

• Resolves issues with other departments inside area of responsibility

• Performs other duties as assigned, such as work the Front Desk, inspect rooms, shuttle guests, ETC

Qualifications:

• Ability to make decisions and work without supervision

• Possesses strong leadership and communication skills

• Possess excellent verbal and written communication skills

• Must have professional presentation as an ambassador of the company serving as a property leader.

• Must have the ability to enforce operating policies and procedures in an effective and courteous manner.

• Ability to work days, nights, weekends, holidays

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