Registrar - Patient Access (Full Time, Evening shift)
3 weeks ago
Job Summary
Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required.
Job Specific Duties
* Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
* Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physician as appropriate.
* Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication.
* Interviews patients/families to obtain demographic, third-party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients.
* Verifies third party payer information via the web or telephone.
* Obtains appropriate authorization for Health System and physician services.
* Documents all activities in the collection notes file of the computer system as appropriate.
* Directs families to appropriate place to receive their service by phone, text, email, and/or in person.
* Calculates patients' financial responsibility estimates based on their insurance benefits and contracts and provides information to patient/family.
* Notifies patient/family of deductibles, co-payments, deposits required for admission or registration, and advises/requests payments for out-of-pocket expenses.
* Communicates with departments if any issues/questions arise or to accommodate any special needs for patients.
* Notifies management of any insurance/financial discrepancies for approval.
* Obtains and validates prescription when appropriate and communicates with physician practice, if necessary.
* Scans all documents in the appropriate folder in the computer system.
* Obtains all necessary consents for patient treatment either in person or over the phone.
* Verifies patients are accompanied by legal guardian and notifies Risk Management/Social Services if patient is present with anyone other than his/her legal guardian.
* Collects payments and provides receipts.
* Responsible for placing/monitoring patients arriving for services by using the patient's tracking system.
* Corrects any registration errors made utilizing the QA system.
* Schedules Health System services as appropriate.
* Activates trauma/medical patients ordered by charge nurse and visits trauma room in collaboration with social services to obtain patient information.
* Participates in disaster drills, provides disaster packets, and replenishes as needed.
* Receives incoming cue calls and handles as appropriate.
* Ensures adult approval has been received for patients over 21years of age.
* Identifies duplicate financial and medical record numbers and handles as appropriate.
* Performs down time manual registration as needed.
Minimum Job Requirements
* One year of customer service experience
Knowledge, Skills, and Abilities
* High School education or equivalent preferred.
* Fluent in Spanish strongly preferred.
* Basic proficiency in Word, Excel, and Outlook.
* One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
* Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
* Able to accurately enter and interpret data.
* Able to adapt and react calmly under stressful conditions.
* Able to relate cooperatively and constructively with customers and co-workers.
* Able to serve customers with courtesy and respect.
* Able to maintain confidentiality of sensitive information.
* Able to follow complex written and/or verbal instructions to solve problems.
* Able to establish necessary professional relationships and interact effectively with internal and external customers.
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