Operations Assistant

3 weeks ago


Warrensburg, United States University of Central Missouri Full time

Position Title Operations Assistant - Success Advising Center - Fall 2024 Working Title Operations Assistant - Success Advising Center - Fall 2024 Department 207930-Success Advising Center Pay Rate 12.75 Position Number S99833 Special Instructions to Applicants: Posting Date 04/22/2024 Closing Date Position Purpose

Serve as Office Operations & Customer Relations Assistant for the Success Advising Center

* Assist the Success Advising Center Office Manager in the completion of all support functions for the Success Advising Center.
* Assist with maintaining order and cleanliness of common areas in the Success Advising Center.
* Serve as the first point-of-contact for Success Advising Center clientele. Greet and assist customers (prospective students, families, current students, faculty, staff, administration, etc.) in-person, over the telephone, and through other electronic means in a professional, timely and courteous manner.
* Ensure equal access for all customers.
* Advise customers of available programs and services to meet their needs. Provide assistance to customers using Banner, MyCentral, Achieve-Student Success & Retention System, Degree Works, Blackboard, MySchedule, Focus, and other Student Success software systems/tools.
* Monitor the Success Advising Center email accounts, voicemail, and other messaging systems, and respond and/or take appropriate actions in a timely manner.
* Respond to routine inquiries; refer complex inquiries to the appropriate person.
* Assist with maintaining current inventory of office equipment/supplies. Inform Office Manager of supplies needed to maintain efficient center operations.
* Assist with the administration of customer service outcome-based surveys to all constituents.
* Serve as a student representative/ambassador of the Success Advising Center as needed.

Provide Administrative Support to the Director of Student Success, the Assistant Directors of Student Success, the Success Advisors, and all other staff assigned to the Success Advising Center

* Schedule meetings and appointments with appropriate Success Advising Center staff; maintain calendar.
* Assist in the planning, preparation and promotion of Success Advising Center programs, events, and/or services.
* Assist with the preparation of documents, spreadsheets, flyers, publications, reports, charts, graphs, promotional materials, etc. using the latest office productivity software; assist in the maintenance of Student Success web pages.
* Maintain student confidentiality using Family Educational Rights and Privacy Act of 1974 (FERPA) guidelines. Assist with the proper shredding/disposal of documents containing protected information.

Other duties as assigned

Education & Formal Training High school diploma or equivalent Computer Skills Word-Processing, Spreadsheet, Presentation, Class Management Software Experience

Federal Work Study Preferred

Licenses, Certificates, Registrations, & State/Federal Requirements of Position: Special Skills, Abilities, and Knowledge: Attention to detail, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Leadership skills: organization/meeting facilitation/project leadership, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality Physical & Environmental Factors: Not Applicable Lifting weight Special Working Conditions: Irregular work hours


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