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Hotel Guest Service Representative

1 month ago

Kailua Kona, United States BMI Hospitality Management Full time

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply

Benefits:

* Medical/dental/vision offered after qualification period
* Competitive performance bonuses - potential for up to $600 monthly
* 401k with match offered after qualification period
* Employee discounts at IHG Hotels worldwide
* Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
* Vacation time accrued based on hours worked
* Overtime pay for holidays worked - 7 holidays per year
* Free parking

Job Description:

* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
* Controls and records financial transactions a front desk
* Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
* Maintains a friendly, cheerful, and courteous demeanor at all times
* Performs other duties as assigned, requested, or deemed necessary by management
* Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
* Aids other associates and departments to contribute to the best overall performance of the department and the hotel
* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

* Strong Computer skills, including Microsoft Office
* Ability to type 40+wpm
* Able to learn new web applications
* Previous customer service experience preferred
* Strong work ethic
* Able to stand for extended periods of time
* Able to lift up-to 20 lbs.
* Must be able to work weekends and holidays

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