Incident Manager

3 weeks ago


Plano, United States SysMind Tech Full time
• Serve as the primary point of contact for all major incidents and coordinate the incident response process from initiation to resolution.
• Lead and coordinate cross-functional teams during incident response efforts, including IT, operations, and other relevant stakeholders, to ensure timely resolution and minimal disruption to business operations.
• Establish and maintain incident management policies, procedures, and best practices to ensure consistency and effectiveness in managing incidents.
• Conduct post-incident reviews and analysis to identify root causes, trends, and opportunities for improvement, and implement corrective actions to prevent recurrence.
• Develop and maintain communication plans and protocols to keep stakeholders informed throughout the incident lifecycle, including regular updates and status reports.
• Facilitate incident management meetings, including incident triage, escalation, and resolution meetings, to prioritize and address critical incidents in a timely manner.
• Collaborate with IT teams to identify and implement automation and process improvements to streamline incident management workflows and enhance response capabilities.
• Provide leadership and guidance to incident management team members, including coaching, mentoring, and training on incident management best practices and methodologies.
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