Network Engineer

4 hours ago

plano, United States Tech Mahindra Full time

Responsibilities


  • Own responsibility for end-to-end monitoring of the Transport EMS’s & observability tools
  • Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
  • Own responsibility of Market chat groups, initial troubleshooting & necessary support
  • Support site monitoring/health checks following maintenance activities (CR’s)
  • Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
  • Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
  • Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
  • Manage outage and emergencies, including the agreed assurance KPI’s & SLA.
  • Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
  • Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
  • Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP’s & templates
  • Responsible to ensure the Open Incident backlog is at optimum levels
  • Maintain the National Level Availability >99.50%.
  • Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
  • Own responsibility for providing next level support for Network Surveillance teams.
  • Own responsibility for providing knowledge transfers for Network Surveillance teams.
  • Manage chronic problems with respective Transport (ATT, Zayo, etc.) & Network (Cisco, Palo Alto, etc.)


Skills, Experience and Requirements


  • Bachelor/Master's degree or equivalent.
  • Minimum of 5-7 years' of telecom/Networking experience.
  • Experience managing 4G/5G NOC shift environments and troubleshooting activities.
  • Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions
  • Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, Lumen, Zayo, Everstream etc.
  • Strong understanding of BGP and ISIS routing protocols
  • Strong understanding of SR-MPLS, and L2/L3VPN technologies.
  • Good understanding of Transport technologies & OSI reference model
  • Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
  • Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
  • Motivated to grasp higher-level technology issues and troubleshoot to resolution.
  • Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
  • Reliable, open and capable of working with minimum supervision.
  • Flexible, analytical thinker.
  • Enthusiastic and keen to learn new technologies and approaches.
  • Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
  • Focused on being detail-oriented with strong organization skills.
  • Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.

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