Customer Service Rep HHR Attendant

3 days ago


Seabrook, United States Eureka Resort Full time
CASINO SERVICE REPRESENTATIVE

"Lives the core values of The Brook Way". In this role, the Casino Service Representative is a critical brand ambassador of our employee-owned family business and as such must always exemplify the character, hospitality, work quality and work ethic of an Employee Owner

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Depending on experience, the essential duties, responsibilities, points of service and SOPs (Standard Operating Procedures) outlined below may be taught and demonstrated during the Casino Service Representative training process.

  • Reports to Slot Manager.
  • Provide excellent Guest Service
  • Demonstrate a positive attitude friendly, professional, and efficient interaction with Guests, Co-workers Management and Vendors.
  • Requires dependable and punctual attendance and flexibility with working schedule is critical
  • Make HHR machine fills and jackpot payouts
  • Responsible for preventative maintenance; the ability to notice a potential problem, fix it and/or notify the proper personnel.
  • Clean machines and assist in keeping the casino clean and free of debris.
  • Makes change for Guests as needed.
  • Examine and sign Jackpot tickets and prepare other documents per Departmental SOPs.
  • Verify and Pay Jackpot amounts to Guests, per Departmental SOPs.
  • Assist with providing necessary information on ticket concerns and report concerns to your Supervisor.
  • Provide all necessary information on ticket cashing Kiosks.
  • Reconcile daily redemption activity in a timely manner, per Departmental SOPs.
  • Load voucher paper/HHR tickets into machines as needed.
  • Walk the Gaming floor area and explain game functionality to Guests if requested.
  • Perform general maintenance on HHR machines as required such as replacing light bulbs, replacing buttons, clearing bill validators and clearing printer jams.
  • Document the maintenance in the Department Repair Log.
  • Assist in resolving minor Guest concerns/disputes if needed.
  • Oversee projects, issue work assignments and assist as needed in support of casino operations.
  • Other related duties including but not limited to complying with the following; Gaming Rules and Regulations, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
  • Ability to learn present and future Company and Departmental Policies and Procedures.
  • Adhere to all appearance and uniform standards.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
  • All other duties as assigned


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