Associate Director of Student Loans

3 weeks ago

Macon, United States Mercer University Full time

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.

Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.

Job Title:

Associate Director of Student Loans

Department:

Student Loans

College/Division:

General University

Primary Job Posting Location:

Macon, GA 31207

Additional Job Posting Locations:

(Other locations that this position could be based)

Job Details:

Mercer University is searching for an Associate Director of Student Loan, Default Prevention.

Responsibilities

Under the general supervision of the Director of Student Loans and University Bursar, the Associate Director of Student Loans, Default Prevention independently administers borrower delinquency and default prevention/management program for the university. This position will be responsible for the efficient delivery of all student loan default prevent outreach efforts by providing critical and direct oversight. This position will manage the following: default prevention workshops; entrance and exit counseling; and provide quality customer service to all students and their families. Additionally, this position is responsible for the implementation of default prevention initiatives including working with students to prevent student loan delinquency and default, discussing comprehensive repayment options, and increasing financial awareness and wellness. The Associate Director independently manages Financial Literacy programs to assist delinquent Federal Loan borrowers with a special emphasis on Cohort Default.

Qualifications

Bachelor's degree from an accredited college or university and two years of professional experience in financial services, accounting, and/or other directly related experience are required. In addition, must have prior experience handling cash transactions.

Knowledge/Skills/Abilities

* Exceptional interpersonal and customer service skills and the ability to work with representatives from public and private entities and handle potentially sensitive situations.


* Effective written and oral interpersonal and communication skills, knowledge of business management principles, methods and procedures.


* Excellent analytical skills with the ability to interpret and present complex data effectively.


* Possess the proficiency and understanding necessary to navigate digital environments, utilize productivity software, troubleshoot technical issues, and adapt to emerging technologies.


* Comprehensive knowledge of financial record keeping, procedures, and practices. Ability to interpret a wide range of written rules and regulations.



Preferred Knowledge/Skills/Abilities

* Familiarity with student loan management systems and financial aid software


* Experience in student loan default management within federal and state student financial aid programs including knowledge of U.S. Department of Education rules and regulations; knowledge and understanding of cohort default rate management and student loan repayment options


* Exceptional leadership and interpersonal skills, with a proven track record of managing teams and building successful relationships.



Background Check Contingencies

* Criminal History Check


* Credit Check



Required Document Attachments

* Resume


* Cover Letter


* References



Scheduled Weekly Hours:

40

Job Family:

Staff Student Operations Exempt

EEO Statement:

AA/EEO/Veteran/Disability

Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

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