Lead Scheduling Specialist

2 weeks ago

Rockford, United States SwedishAmerican Full time

POSITION SUMMARY: Serves as a key resource for training and responsible for overseeing daily department operations. Schedules and coordinates outpatient diagnostic testing and procedures ensuring efficiency and optimal customer service in a fast paced and challenging environment.# Provides technical software support for department and other system users and serves as principal system liaison for all health system users. Responsible for the scheduling software setup and maintenance; to include all system dictionaries; appointment types, hospital department schedules and associated resource allocations.# Carbone Cancer Center: Schedules appointments with efficiency and optimal customer service in a fast-paced and challenging environment.# Oversees provider and clinic templates and ensures accuracy of scheduling templates.# Oversees maintenance of referral and incoming call baskets within Healthlink.# Oversees onboarding and training of Oncology scheduling specialists.# Ensures compliance with scheduler standard work and scheduling guidelines over clinic schedules.# Facilitates access by ensuring referrals are scheduled within determined timelines Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives. EDUCATION/TRAINING: Associates Degree preferred with an emphasis on healthcare.# At least three years experience scheduling outpatient testing required. Carbone Cancer Center:# Associates Degree preferred with an emphasis on healthcare.# At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred.# LICENSURE/CERTIFICATION: N/A EXPERIENCE/SKILLS/ABILITIES: Must be detail oriented and well organized. Requires ability to multitask in a high call volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication # listening skills required.# Excellent interpersonal and customer service skills with ability to interact with all levels of staff, ppatients, and diverse population required.# Knowledge of medical terminology required.# Ability to type 35 wpm required.# Previous computer experience required.# Successful completion of annual job specific competencies and skill verification tools required. # Our Commitment to Diversity, Equity, and Inclusion UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.#Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.# EOE, including disability/veterans

POSITION SUMMARY:

Serves as a key resource for training and responsible for overseeing daily department operations. Schedules and coordinates outpatient diagnostic testing and procedures ensuring efficiency and optimal customer service in a fast paced and challenging environment. Provides technical software support for department and other system users and serves as principal system liaison for all health system users. Responsible for the scheduling software setup and maintenance; to include all system dictionaries; appointment types, hospital department schedules and associated resource allocations.

Carbone Cancer Center:

Schedules appointments with efficiency and optimal customer service in a fast-paced and challenging environment. Oversees provider and clinic templates and ensures accuracy of scheduling templates. Oversees maintenance of referral and incoming call baskets within Healthlink. Oversees onboarding and training of Oncology scheduling specialists. Ensures compliance with scheduler standard work and scheduling guidelines over clinic schedules. Facilitates access by ensuring referrals are scheduled within determined timelines

Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.

EDUCATION/TRAINING:

Associates Degree preferred with an emphasis on healthcare. At least three years experience scheduling outpatient testing required.

Carbone Cancer Center:

Associates Degree preferred with an emphasis on healthcare. At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred.

LICENSURE/CERTIFICATION:

N/A

EXPERIENCE/SKILLS/ABILITIES:

Must be detail oriented and well organized. Requires ability to multitask in a high call volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication & listening skills required. Excellent interpersonal and customer service skills with ability to interact with all levels of staff, ppatients, and diverse population required. Knowledge of medical terminology required. Ability to type 35 wpm required. Previous computer experience required.

Successful completion of annual job specific competencies and skill verification tools required.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans

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