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Buffet Manager
4 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:
* Communicate and execute directives from Management on a continuous basis.
* Build and maintain relationships with Union officials and comply with all union contracts.
* Keep an accurate payroll ledger and check employee time and attendance.
* Consistently maintain the highest level of food quality and Guest Service.
* Communicate all Operational and Financial results to Management daily.
* Promote new business.
* Monitor and conduct Manager and Employee training on an on-going basis ensuring growth and advancement.
* Ensure restaurant meets or exceed the highest standard of all license and health Department requirements.
* Maintain budget costs of goods, labor and operations.
* Required to maintain balance between administrative duties without compromising presence and visibility on the floor.
* Operate property daily.
* Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction.
* Interview, hire, organize, schedule, discipline, terminate, counsel, train and monitor employees, and their performance to ensure company guidelines are followed.
* Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service.
* Lift, carry or otherwise move supplies, equipment, etc., weighing up to 10 lbs. on an occasional basis. Sit, stand (for prolonged periods of time), walk, bend (at neck & waist), reach (above & below shoulder level), kneel, squat, twist (at neck & waist) as required for duration of shift, walking up to 5 miles during an 8-hour shift. Simple/power grasping as well as repetitive use of the hands and fine hand manipulation are required to complete essential functions. Must be able to respond to visual and aural cues.
* Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.
* Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities.
KNOWLEDGE/SKILLS/ABILITIES
* Act independently while drawing conclusions from written and computer-generated materials.
* Ability to operate personal computer (to access & input information using Microsoft Excel & Word, POS, et. al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests.
* Collect information and solve customer concerns promptly and efficiently.
* Provide clear direction, instruction, and guidance to subordinates and guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.
* Can read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, subordinates, and supervisors.
* Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
* Must possess sufficient mathematical skills needed to complete schedules, decipher financial statements, interpret quantitative data, etc.
QUALIFICATIONS
* Must be 21 years of age or older.
* 3 years' experience in restaurant management.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.
