Current jobs related to Technical Program Lead - Atlanta - Chick-fil-A

  • Lead Technical Program Manager

    3 weeks ago

    Atlanta, Georgia, United States Microsoft Corporation Full time

    Microsoft Corporation is seeking a Lead Technical Program Manager to join our dynamic team in Atlanta, Georgia. Are you a problem-solver with a passion for customer satisfaction and a curiosity for AI (Artificial Intelligence)? If so, we invite you to be part of our mission to transform Microsoft Cloud customers into enthusiastic advocates. The Azure...

  • Technical Program Director

    2 weeks ago

    Atlanta, Georgia, United States Chick-fil-A Full time

    Job SummaryThis position serves as a key member of the Entity Technical Solutions International (ETSI) team within the Digital Transformation and Technology (DTT) department at Chick-fil-A. The successful candidate will be responsible for ensuring the successful design, implementation, and ongoing support of complex international technology portfolios...

  • Technical Lead

    1 month ago

    Atlanta, Georgia, United States HHS Technology Group, Inc. Full time

    WHO WE ARE:At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.WHAT WE DO:HHS Tech Group creates innovative, purpose-built...

  • Technical Program Manager

    1 month ago

    Atlanta, United States Accelerance Full time

    Seeking a highly skilled Technical Program Manager specialized in consulting, distributed offshore development, Agile methodologies, software development, Cloud technologies, and Software as a Service (SaaS) solutions to join our Consulting team. As a Technical Program Manager, you will lead and oversee the delivery of complex projects involving offshore...

  • Technical Program Manager

    1 month ago

    Atlanta, United States Accelerance Full time

    Seeking a highly skilled Technical Program Manager specialized in consulting, distributed offshore development, Agile methodologies, software development, Cloud technologies, and Software as a Service (SaaS) solutions to join our Consulting team. As a Technical Program Manager, you will lead and oversee the delivery of complex projects involving offshore...

  • Technical Program Manager

    2 weeks ago

    Atlanta, Georgia, United States Tech Providers Full time

    Job Title: Technical Program Manager Location: Atlanta, GA (Onsite) Duration: 6+ MonthsJob Overview:We are seeking a Technical Program Manager to join our dynamic team. This individual will oversee 1-2 projects during the contract period, concentrating on Analytics reporting for the Marketing and Sales, Inventory, and Operations Planning (SIOP) sectors. The...

  • Senior Technical Program Manager

    6 days ago

    Atlanta, Georgia, United States Chick-fil-A Full time

    Job Title: Sr. Technical Program LeadOverview:This position will serve as a key member of the Entity Technical Solutions International (ETSI) team within the Digital Transformation and Technology (DTT) department. The successful candidate will be responsible for ensuring the successful design, implementation, and ongoing support of complex international...

  • Technical Analyst

    3 months ago

    Atlanta, United States Ranger Technical Resources Full time

    Tech Support AnalystPosition Summary:Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of...

  • Technical Analyst

    3 months ago

    Atlanta, United States Ranger Technical Resources Full time

    Tech Support AnalystPosition Summary:Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of...

  • Technical Solutions Specialist

    1 week ago

    Atlanta, Georgia, United States Ranger Technical Resources Full time

    About the Role:Ranger Technical Resources is seeking a highly skilled and experienced Technical Solutions Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Key Responsibilities:Technical Support: Provide timely and effective...

  • Technical Program Manager

    2 weeks ago

    Atlanta, Georgia, United States Infosys Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Technical Lead to join our team at Infosys Limited. As a Senior Technical Lead, you will play a key role in leading technical teams and driving the delivery of complex projects.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and leadership to teams, ensuring that...

  • Senior Technical Program Manager

    5 days ago

    Atlanta, Georgia, United States New Relic Full time

    Senior Technical Program ManagerYour opportunity at New RelicAbout the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Engineering organization. This role will focus on our Launch and EOL programs, driving effective alignment from Product and Marketing to our global GTM teams.Key ResponsibilitiesLead and evolve Launch and EOL...

  • Technical Program Manager

    4 weeks ago

    Atlanta, United States LTIMindtree Full time

    About US:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise...

  • Technical Program Manager

    4 weeks ago

    Atlanta, United States LTIMindtree Full time

    About US:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise...

  • Senior Technical Program Manager

    1 week ago

    Atlanta, Georgia, United States New Relic Full time

    About the RoleNew Relic is seeking a seasoned Technical Program Manager to join our Engineering organization. This role will focus on our Launch and EOL programs, driving effective alignment from Product and Marketing to our global GTM teams.Key ResponsibilitiesLead and evolve Launch and EOL processes, orchestrating across the cross-functional landscape from...

  • Senior Technical Lead

    1 week ago

    Atlanta, Georgia, United States Infosys Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Technical Lead to join our team at Infosys Limited. As a Senior Technical Lead, you will play a key role in leading technical teams and driving the delivery of complex projects.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and leadership to teams, ensuring that...

  • Senior Technical Program Manager

    2 weeks ago

    Atlanta, Georgia, United States FanDuel Full time

    About FanDuelFanDuel Group is a leading sports-tech entertainment company that is revolutionizing the way consumers engage with their favorite sports, teams, and leagues.The company consists of a portfolio of innovative brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.FanDuel has a strong presence across the...

  • Senior Technical Program Manager

    2 days ago

    Atlanta, Georgia, United States New Relic Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Engineering organization at New Relic. This role will focus on our Launch and EOL programs, driving effective alignment from Product and Marketing to our global GTM teams.Key ResponsibilitiesLead and evolve Launch and EOL processes, orchestrating across the...

  • Senior Technical Lead

    3 days ago

    Atlanta, Georgia, United States Cambridge Technology Full time

    Senior Technical LeadCambridge Technology is seeking a highly skilled Senior Technical Lead to lead our software application design, development, support, testing, maintenance, architecture, implementation, and migration projects. This individual will lead web application and cloud development teams, oversee the application release and deployment process,...

  • Technical Lead for SAP ABAP Development

    2 weeks ago

    Atlanta, Georgia, United States Novelis Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Lead for SAP ABAP Development to join our team at Novelis. As a key member of our Global Applications Center of Excellence, you will be responsible for leading the development of SAP ABAP applications and providing technical guidance to our offshore and onshore development teams.Key...

Technical Program Lead

4 months ago

Atlanta, United States Chick-fil-A Full time

Overview

A Technical Program Lead in the Digital Transformation and Technology (DTT) department is a techno-functional leader responsible for influencing and implementing transformational technical strategies, initiatives, and programs that impact multiple areas of the organization.

This role serves on the Support Ecosystem team, whose mission is to enable Chick-fil-A to provide simple, seamless support to customers, restaurants, and internal staff. This role is responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions.

The Technical Program Manager - Contact Center Solutions interacts with stakeholders in Support Now (Chick-fil-A's service desk department), including the Workforce Management team, the Quality Assurance team, the Knowledge Management team, and the Strategy & Transformation team. To ensure successful delivery of technology solutions, this role will partner internally with many different roles in the DTT department, including software engineers, system architects, technical product owners, and other technical program leads.

This role requires:

* A solid understanding of contact center technology (ACD, IVR, IVA, WFM, and QA) with deep knowledge in at least one area.
* An enterprise mindset and the ability to think strategically about long-term business outcomes that can be enabled by this program.
* The ability to influence stakeholders to move complex aspects of the work forward.
* A high degree of autonomy, rarely requiring input in day-to-day activities.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Technology Strategy and Planning:

* Define and maintain a technology strategy and roadmap for contact center solutions, ensuring alignment with organizational goals and priorities.
* Stay up-to-date on industry trends and best practices.
* Influence organizational direction through technical knowledge of contact center technology.
* In partnership with stakeholders, make technology platform selections and implementation partner decisions.

Technology Delivery and Execution:

* Set development priorities team in alignment with business partner roadmaps.
* Gather requirements and create documentation for contact center technology solutions.
* Lead internal teams and external partners to implement technical solutions, ensuring seamless integration to existing platforms and systems.
* Coordinate user acceptance testing and all necessary external validation efforts for system changes.
* Own and manage support and maintenance of technical solutions, ensuring a high degree of uptime, security, and quality.
* Monitor the performance of contact center solutions, identify areas of improvement, and implement proactive measures to prevent downtime and disruption.
* Make decisions related to vendor management, budgeting, and planning.

Stakeholder Collaboration:

* Develop and maintain strong and productive relationships with business stakeholders.
* Act as Subject Matter Expert and knowledgeable point person for systems and platforms in this program.
* Ensure transparency and alignment with stakeholders by providing regular updates communicating program milestones, learnings, and risks.

Minimum Qualifications

* Experience leading technical initiatives or programs, with a focus on contact center solutions (such as ACD, IVR, IVA, WFM, and QA)
* Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes
* Experience in driving teams and management to decisions

Preferred Qualifications

* Experience with system integration/API patterns
* Experience with service management and/or customer relationship management (CRM) systems.
* Knowledge and/or experience with development approaches and techniques
* Strong verbal and written communication skills
* Excellent personal and relational intelligence
* Demonstration of leadership and strong collaboration
* Ability to quickly learn and comprehend technical systems
* Self-starter who completes responsibilities with minimal supervision
* Team player who is committed to both the team and the product
* Strong decision-making skills with the ability to collaborate and make decisions in the gray
* Sharp analytical and problem-solving skills
* Ability to effectively manage vendors
* Servant spirit with strong sense of stewardship

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelors Degree

Major/Concentration

Technical Field of Study