Front Desk Representative
4 days ago
Department: Bold MK
Employment Type: Full Time
Location: Saint Louis
Compensation: $17.80 - $25.00 / hour
Description
Job Title: Front Desk Representative
Location: Saint Louis, MO
Job Type: Full-Time
Department: Administration
Reports To: Office Manager / Front Desk Supervisor
The Front Desk Representative is the first point of contact for clients, visitors, and employees, responsible for creating a welcoming and professional environment. This role includes handling administrative duties, managing front office operations, and ensuring smooth communication between departments. The ideal candidate will have strong customer service skills, a professional appearance, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
Customer Service:
- Greet and assist visitors, clients, and staff in a friendly, professional, and efficient manner.
- Answer incoming phone calls, directing inquiries to appropriate departments or personnel.
- Handle inquiries, resolve issues, and provide information regarding services, schedules, or company policies.
Administrative Support:
- Manage incoming mail, deliveries, and packages.
- Maintain office supplies and order inventory when needed.
- Schedule and confirm appointments, meetings, and conferences for staff.
- Maintain accurate records and assist with data entry.
Front Desk Operations:
- Ensure the front desk area is clean, organized, and presentable at all times.
- Monitor visitor access and maintain security by following procedures.
- Handle reservations, room bookings, and meeting room schedules.
Communication:
- Act as the communication hub for the office, conveying messages to appropriate personnel in a timely manner.
- Update office signage, directories, and digital communication systems as required.
Other Duties:
- Assist with other administrative tasks and projects as needed.
- Help onboard and train new front desk personnel.
- Perform light clerical duties such as filing, photocopying, and faxing.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; some college preferred.
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to multitask and manage priorities effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
- Friendly and professional demeanor with a customer-focused attitude.
- Ability to maintain confidentiality and manage sensitive information.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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