Customer Service Representative

3 weeks ago


Santa Monica, United States 24 Seven Full time
Our client, a skincare and beauty brand dedicated to enhancing natural beauty through high-quality, effective products islooking for a Customer Service Representative to join our growing team.

If you're passionate about skincare and beauty, and enjoy providing exceptional service, this is the perfect opportunity for you to be part of our mission to help customers feel and look their best.

Location: Santa Monica, CA
Rate: up to $26/per hour

Key Responsibilities:

• Respond promptly to customer inquiries via email, phone, chat, and social media.

• Assist customers with product information, sizing guidance, and order placement.

• Resolve issues related to orders, returns, exchanges, and refunds with a solutions-focused approach.

• Maintain detailed records of customer interactions and transactions in our CRM system.

• Collaborate with other departments (e.g., shipping, design, and marketing) to resolve customer concerns.

• Stay updated on product launches, promotions, and company policies to provide accurate information to customers.

• Identify and escalate complex issues to the appropriate team members for resolution.

• Proactively suggest process improvements to enhance the customer experience.

Qualifications:

• Previous customer service experience, preferably in retail or apparel.

• Excellent communication skills, both written and verbal.

• Strong problem-solving skills and the ability to handle challenging situations with professionalism.

• Familiarity with CRM tools and customer support platforms (e.g., Zendesk, Salesforce) is a plus.

• Passion for fashion and an understanding of current trends.

• Ability to multitask and thrive in a fast-paced environment.

• Strong attention to detail and organizational skills.

Disclaimer:

This job posting is intended to build a pool of qualified candidates for our database. While this specific role may not currently be available, we are proactively gathering talent for when similar opportunities arise in the market. By submitting your application, you agree to be contacted regarding future positions that match your skills and experience.

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