Family Support and Engagement Specialist

2 weeks ago

Saint Augustine, United States Children's Home Society of Florida Full time

Overview

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families

The Family Support and Engagement Specialist is responsible for initiating and maintaining regular long-term home visiting services, transportation, providing referrals to other needed support services, as well as, assessing participants to determine service needs. Overall, the Family Support and Engagement Specialist contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

* Uplifting mission-driven work culture
* Make an impact in your community and become a part of Florida's history
* Growth and professional development opportunities
* Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Screen and assess families referred to Healthy Families for program eligibility, while identifying the presence of physical, mental, and emotional well-being factors and enhancing the home environment by providing resources to strengthen the parent-child relationship.

Healthy Families Program Delivery (75%)

* Participate in clinical or case staffing for in-home counseling services to Healthy Families program participants, meeting established program outcome goals and upholding the CHS Standard of Care.
* Develop a set of actionable and targeted change management plans including communication, roadmaps, training, and resistance management plans.
* Directly transport, when necessary, or arrange for client transportation for activities such as medical appointments, counseling, parent leadership meetings, shopping, other social service agency meetings, or emergency services.
* Oversee compliance with HS/EHS, CHS, COA, licensing, contractual, quality, and outcome standards.
* Monitor quality of care by complying with contract requirements for contacting clients by phone, by letter, and/or by conducting home/residential visits.
* Collaborate with stakeholders, such as EBP developers, academic partners, provider agencies, community organizations, and cross-system partners to support EBP initiatives and implementation.
* Develop a set of actionable and targeted change management plans including communication, roadmaps, training, and resistance management plans.
* Provide access to health services and other community resources/referrals to support healthy childhood growth and development, as appropriate.
* Develop comprehensive client-driven Family Goal Plans that clearly identify specific goals, objectives, and service needs.
* Teach positive parenting skills and age-appropriate discipline options to assist in strengthening parent-child interaction to enhance the family functioning to improve self-sufficiency.
* Provide appropriate modeling techniques, education, activities, and other support as delineated in the Home Visit Service Plan.
* Promote the program at community resource fairs, meetings and other community events.

Healthy Families Program Administration (25%)

* Create and maintain client clinical and case records, documenting activities as required by the contract and CHS standards.
* Meet with supervisor weekly to provide comprehensive data updates to the Program Manager regarding the status of screening/assessment activity.
* Perform all job functions as set forth by the Healthy Families Florida contractual requirements to ensure the delivery of quality services.
* Maintain or exceed at least 80% of quarterly home visits as required by Healthy Families Florida.

2. Contribute to a positive, engaging work environment.

* Develop a strong knowledge base and stay current on job-related issues and trends.
* Participate actively in departmental meetings, training and education, as well as the quality process.
* Comply with CHS's code of conduct, policies, procedures and other obligations.
* Assist with training other team members and providing back up when necessary.
* Pick up projects on the fly; perform other duties as assigned from time to time.
* Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

* High school diploma or GED equivalent, required.
* Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

* Minimum of one year experience working with or providing services to children and families, required.
* Minimum of one year of experience working with culturally diverse young children and families in a human services or early childhood education setting, required.

Competencies

Knowledge of:

* CHILD & INFANT DEVELOPMENT | VARIOUS COMMUNITY RESOURCES

Skills and Proficiency in:

* Planning, project management, organization and time management.
* Interpersonal relationship building, collaboration, teamwork.
* Computer systems and MS Office, including Word, Excel and Outlook.

Ability to:

* Perform at a high level of autonomy, with general supervision.
* Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
* Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
* Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
* Solve practical problems and document results using sound judgment.
* Commit to providing high customer satisfaction with positive service delivery results.
* Demonstrate the behaviors of our CHS Common Bond Values.
* Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
* Interact effectively with children/families from diverse backgrounds, being sensitive to service population's cultural/socioeconomic characteristics.
* Set appropriate limits and b

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