ServiceNow Program/Project Manager

3 weeks ago

Coral Gables, United States IBM Corporation Full time

Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

Leads, manages and integrates day-to-day execution of project activities in accordance with contract requirements and is responsible for technical, schedule, cost, and financial performance.

* Manages risk, customer, and key stakeholder relationships.
* Ensures compliance with quality standards and escalates challenges to Program Manager.
* Supports project staff management.
* Serves as the primary customer contact for the project.
* Champions performance excellence and continuous service improvement.
* Interfaces with task and functional leaders, subcontractors, and support personnel.
* Accountable for project delivery (schedule, scope, and budget) and collaboration
* Creates and maintains project plans, charters, and status reports
* Follows PMO framework, ensures stage gate approvals, and drives the project deliverables/milestones
* Responsible for audit deliverables
* Conducts weekly status meetings with process stakeholders and project teams
* Owns and drives project risk, issues, decisions, and action items. Escalates to Program Manager

as required

* Drives UAT, Training, OCM and Implementation activities
* Onboard/offboard project resources and facilitate access requests
* Acts as a change champion in Organizational Change Management activities
* Stakeholder relationship management

Required Technical and Professional Expertise

* Bachelor's Degree in Engineering, Computer Science, Systems, Business or related technical

discipline.
* 10+ years of Project management experience using MS Project, MS Visio
* Experience with Metrics and Reporting,
* Must have multiple ServiceNow implementations' Project Management under their belt in at least 1 of the product lines ITSM, ITOM, ITAM or IRM/SecOp
* Must have managed at least one large-scale ServiceNow implementation from start to finish
* Able to manage projects using ServiceNow's SIM methodology
* Experience managing Projects for Public sector clients will be an advantage
* Require PMP Certification and Certified SCRUM Master (CSM

Preferred Technical and Professional Expertise

* Established Client Relationship
* ServiceNow Platform Understanding

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