Customer Service Rep I

6 days ago

Vernon Hills, United States A Daigger Full time
About Learning Resources:

We are on a mission to bring learning to life We are Learning Resources®, and we have been helping parents and teachers build generations of amazing kids since 1984. Voted among the Chicago Tribune's Top Workplaces for the last five consecutive years, we're a family-owned company on a mission to bring learning to life with our award-winning products, including Toy of the Year winners Tumble Trax®, Botley® the Coding Robot, and Coding Critters™. From ABCs and 123s to fine motor and STEM skills, our educational toys offer kids the building blocks they need to succeed in school and develop a lifelong love of learning. We pride ourselves on being committed to our employee's personal and professional development, a thriving culture and a diverse, creative atmosphere. Along with our culture and competitive benefits package, we offer opportunities for training and development by in-demand, motivating external speakers. We are looking for professionals who are truly just kids at heart We hope you'll come join our award-winning team today

Team & Position Description:

The Front Desk & Customer Experience Specialist serves as a key ambassador of the company's brand, providing a welcoming, organized, and highly responsive experience for guests, employees, and customers. The role requires the ability to handle front desk operations, customer service inquiries, and inventory management while maintaining a high standard of professionalism and customer satisfaction. By ensuring smooth daily operations and addressing customer needs with precision, the person in this role becomes a vital component of operational efficiency and customer experience excellence.

This role demands strong organizational, communication, and problem-solving skills in a fast-paced, customer-facing environment. The Specialist will also be responsible for managing the parts replacement inventory, providing operational support, and continuously improving front-desk processes. Success in this role requires proactivity, a focus on customer experience, and the ability to seamlessly juggle multiple tasks with grace and efficiency.

This position offers an opportunity to become the "face of the company" for visitors, customers, and employees alike. It provides exposure to multiple aspects of the business, including customer service, sales, QA, product development and operations. The right candidate will have the chance to take ownership of key processes, directly impact customer satisfaction, and drive continuous improvements. Those who thrive in fast-paced environments and enjoy making a tangible impact on the customer journey will find this role to be a launchpad for growth within the company.

What We're Looking For (Key Performance Objectives):
  1. Master Front Desk Operations and Create a Welcoming Environment
    • Objective: Within the first 30 days, fully master the essential front desk processes, including visitor check-in, phone call routing, and mail/package handling.
  2. Drive Continuous Improvement in Customer Experience and Process Efficiency
    • Objective: By the end of the first 6 months, identify at least 3 process improvement opportunities in guest check-in, customer service responses, or inventory management. Address customer inquiries through email, our website, or social media platforms. Actively engage in responding to customer reviews across company websites and social media platforms to maintain positive customer relations.
  3. Develop and Implement a Proactive Issue Resolution System
    • Objective: By Day 60, create a proactive system to handle front-desk-related issues, including visitor complaints, customer escalations, and facility concerns.
  4. Respond to Customer Inquiries and Process Replacement Orders with Speed and Accuracy
    • Objective: Ensure all customer inquiries, including phone calls, emails, and online requests, are acknowledged within 1 business hour and fully resolved within 24 hours. For replacement part orders, achieve a fulfillment rate of 98% within 2 business days.
  5. Oversee Parts Inventory and Improve Stock Accuracy
    • Objective: Take full control of the parts replacement inventory room within the first 30 days. Conduct an inventory count, identify discrepancies, and establish a "Stock Reconciliation Plan" to ensure ongoing accuracy. By 90 days, achieve and maintain a 99% inventory accuracy rate and ensure that all replacement parts requests are fulfilled within 2 business days of receipt. Efficiently process orders in a high-paced environment, serving both Dealer and Direct Customers. This includes vigilant monitoring of customer portals for order processing and shipping notifications, as well as daily checks of customer portals.

Requirements/Preferences:
  • High School Diploma required.
  • 1-3 years' experience in Customer Service or Reception
  • Foundational understanding of Microsoft Windows and Office applications

Ideal attributes:
  • Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
  • The capability to manage multiple tasks effectively and simultaneously.
  • A keen eye for detail and a commitment to accuracy.
  • Problem-solving abilities and the initiative to resolve discrepancies.
  • Strong interpersonal skills, fostering positive interactions.
  • Reliable follow-up and follow-through skills.
  • A positive, patient, and customer-oriented approach.

Physical Demands:
  • Standing: up to 20% of the time.
  • Sitting: up to 90% of the time, reflecting the desk-based nature of the job.
  • Extensive use of computers and telephones, up to 90% of the time.
  • No travel required.

We are a drug-free workplace and an EEO employer.

Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.

#LI-hybrid

  • Customer Service Rep

    1 month ago

    Vernon Hills, United States Rust-Oleum Full time

    Job DescriptionJob Title: Customer Service Rep Location: Vernon Hills, IL Department: Sales Support/Customer Service Reports To: Sr. Manager, Customer Service/Order Entry Direct Reports/Manages others: No Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week. Rust-Oleum Corporation is a worldwide leader in protective paints and...

  • Customer Service Rep

    4 weeks ago

    Vernon Hills, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust us!Branch Offices house travel, membership,...

  • Customer Service Rep

    1 month ago

    Vernon Hills, United States MTM Full time

    Our Client is a leading solar energy company dedicated to providing sustainable energy solutions to residential and commercial clients. With a focus on innovation and customer satisfaction, we aim to make the transition to solar energy seamless and efficient for our clients. Position Overview:We are seeking a highly organized and detail-oriented...

  • Customer Service Rep I

    1 week ago

    Farmington Hills, United States Trinity Health Full time

    **Employment Type:** Full time **Shift:** **Description:** **POSITION PURPOSE** Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction...

  • Customer Service Rep I

    5 days ago

    Farmington Hills, United States Trinity Health Full time

    **Employment Type:** Full time **Shift:** **Description:** POSITION PURPOSE Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction...

  • Customer Service Rep I

    2 weeks ago

    Farmington Hills, United States Trinity Health Full time

    **Employment Type:** Full time **Shift:** **Description:** **Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely,...

  • Customer Service Rep I

    2 weeks ago

    Farmington Hills, United States Trinity Health Full time

    **Employment Type:** Full time **Shift:** **Description:** **Position Summary:** Join our team as a Customer Service Representative within the hospital revenue operations at our Patient Business Services (PBS) location. In this role, you will be responsible for delivering excellent customer service by providing timely, accurate, and professional...

  • Patient Service Rep

    5 months ago

    Beverly Hills, United States Cedars-Sinai Medical Center Full time

    The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Patient, Healthcare, Service, Customer Service, Patient Care, Payment

  • Patient Service Rep

    4 weeks ago

    Beverly Hills, United States Cedars-Sinai Medical Center Full time

    The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Management, Patient, Healthcare, Service, Pain, Customer Service

  • Patient Service Rep

    3 weeks ago

    Beverly Hills, United States Cedars-Sinai Medical Center Full time

    The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Ob/Gyn, Patient, Healthcare, Service, Patient Care, Customer Service

  • Oil Sales and Service Rep I

    2 months ago

    Nichols Hills, United States Clean Harbors Full time

    Safety-Kleen in Oklahoma City, OK is looking for a Local Class B Route Driver to join their safety conscious team! As a Local Class B Route Driver you will be responsible for pickup of waste oil and anti-freeze at customer locations such as garages, automotive dealerships, quick change oil companies, fleet maintenance facilities, bus companies, airports and...

  • Patient Service Rep

    2 weeks ago

    Beverly hills, United States CEDARS-SINAI Full time

    Job DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Service Rep

    2 weeks ago

    Beverly Hills, United States CEDARS-SINAI Full time

    Job DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Service Rep

    2 weeks ago

    Beverly Hills, United States Cedars-Sinai Full time

    Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Service Rep

    1 month ago

    BEVERLY HILLS, United States CEDARS-SINAI Full time

    Job DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Licensed Customer Service Rep

    5 months ago

    Vernon Hills, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Licensed Customer Service Rep

    3 weeks ago

    Vernon Hills, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and...

  • Licensed Customer Service Rep

    3 weeks ago

    Vernon Hills, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and...

  • Client Service Associate

    2 days ago

    Auburn Hills, Michigan, United States Customer Service Full time

    Job Summary:In this exciting role as a Client Service Associate, you will play a critical part in ensuring the smooth operation of our loan processing department. Your primary responsibilities will include entering data into our system, splitting and labeling loan packages, ordering verifications of income, and verifying Social Security Numbers. You will...

  • Patient Service Rep

    4 months ago

    Beverly Hills, United States Cedars-Sinai Full time

    **Job Description** The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...