Customer Service Rep
1 month ago
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr. Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
- Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Provide accurate and detailed information about our products, services, pricing, and promotions.
- Assist customers in order status, tracking shipments, and processing returns or exchanges.
- Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
- Document all customer interactions and maintain accurate records in our system.
- Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
- Educate customers on product features and usage to maximize their satisfaction and engagement.
- 3+ years call center customer service, sales support or B2B Account Management experience
- High School (or equivalent) Some College preferred
- Strong Excel skills; SAP experience preferred
- Effective communications skills - verbal and written
- Grace under pressure - remain positive and focused to the task at hand
- Ability to handle interactions in a diplomatic manner
- Effective problem-solving skills - quick on your feet and can think outside of the box
- Ability to multi-task and prioritize work all with a sense of urgency
- Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
- After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
- We offer a 401(k) plan after three months of employment with company contribution.
- Associates are vested in the RPM Pension plan after completing five years of service.
- Rust-Oleum offers 9 paid holidays and two floating holidays per year.
- You are also eligible to earn two weeks of vacation and four sick days on an annualized basis.
- Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class
-
Customer Service Rep I
1 week ago
Vernon Hills, United States A Daigger Full timeAbout Learning Resources:We are on a mission to bring learning to life! We are Learning Resources®, and we have been helping parents and teachers build generations of amazing kids since 1984. Voted among the Chicago Tribune's Top Workplaces for the last five consecutive years, we're a family-owned company on a mission to bring learning to life with our...
-
Customer Service Rep
1 month ago
Vernon Hills, United States MTM Full timeOur Client is a leading solar energy company dedicated to providing sustainable energy solutions to residential and commercial clients. With a focus on innovation and customer satisfaction, we aim to make the transition to solar energy seamless and efficient for our clients. Position Overview:We are seeking a highly organized and detail-oriented...
-
Patient Service Rep
5 months ago
Beverly Hills, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Patient, Healthcare, Service, Customer Service, Patient Care, Payment
-
Patient Service Rep
4 weeks ago
Beverly Hills, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Management, Patient, Healthcare, Service, Pain, Customer Service
-
Patient Service Rep
4 weeks ago
Beverly Hills, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Ob/Gyn, Patient, Healthcare, Service, Patient Care, Customer Service
-
Client Service Associate
4 days ago
Auburn Hills, Michigan, United States Customer Service Full timeJob Summary:In this exciting role as a Client Service Associate, you will play a critical part in ensuring the smooth operation of our loan processing department. Your primary responsibilities will include entering data into our system, splitting and labeling loan packages, ordering verifications of income, and verifying Social Security Numbers. You will...
-
Patient Service Rep
3 weeks ago
Beverly Hills, United States Cedars-Sinai Full timeJob Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
2 weeks ago
Beverly hills, United States CEDARS-SINAI Full timeJob DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
3 weeks ago
Beverly Hills, United States CEDARS-SINAI Full timeJob DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
1 month ago
BEVERLY HILLS, United States CEDARS-SINAI Full timeJob DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Licensed Customer Service Rep
3 weeks ago
Vernon Hills, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and...
-
Licensed Customer Service Rep
3 weeks ago
Vernon Hills, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and...
-
Patient Service Rep
4 months ago
Beverly Hills, United States Cedars-Sinai Full time**Job Description** The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Patient Service Rep
3 weeks ago
Beverly Hills, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients th Pediatric, Patient, Healthcare, Service, Patient Care, Customer Service
-
Patient Service Rep
4 months ago
Beverly Hills, United States Cedars-Sinai Medical Center Full timeThe Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients thr Cancer, Patient, Customer Service, Healthcare, Service, Patient Care
-
Data Entry and Operations Specialist
4 days ago
Auburn Hills, Michigan, United States Customer Service Full timeAbout the JobWe are looking for a skilled Data Entry and Operations Specialist to join our team. This is an exciting opportunity for someone who enjoys working in a dynamic environment and has a passion for delivering exceptional customer service.Key responsibilities include entering data, splitting and labeling loan packages, ordering verifications of...
-
Customer Service Representative
5 months ago
West Hills, United States Waste Management , Inc. Full timeWaste Management, Inc. - JobID: 2320936 [Customer Service Representative] As a Customer Service Rep at Waste Management, Inc., you'll: Manage a high volume of incoming calls from customers; Navigate multiple systems to aid in answering questions and resolving issues; Communicate effectively and professionally, in a conversational manner; Handle the customers...
-
Customer Service Rep
4 weeks ago
Beverly Hills, United States Lincare Holdings Full timework directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit...
-
Patient Service Rep
7 months ago
Beverly Hills, United States Cedars-Sinai Full timeJob Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...
-
Customer Experience Specialist
1 day ago
Belle Vernon, Pennsylvania, United States Domino's Pizza LLC Full timeAre you looking for a rewarding role where you can make a difference in the lives of others? As a Customer Service Rep at Domino's, you'll play a key part in ensuring our customers receive exceptional service.About the RoleWe're seeking an enthusiastic and motivated individual to join our team as a Customer Service Rep. As a representative of Domino's, you...