Customer Support Specialist
2 weeks ago
Our client, leading leader in life sciences and diagnostics, is looking for Customer Support Specialist based out of Indianapolis, IN.
Duration: 12+ Months with a high possibility of extension
Pay Rate: $26.70/hr on W2
Shift Timings: 12 PM - 9 PM EST
Training Timings: 8 AM - 5 PM EST
Able to work evenings and occasional weekends based on team needs.
Responsibilities:
- Provide operations support to the Support Network.
- Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives.
- Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Able to work evenings and occasional weekends based on team needs.
Education:
- Associate's Degree with at least 1 year previous customer service experience or greater than 3 years previous customer service experience
Company Benefits: Medical, Dental, Vision, Paid Sick leave, and 401K
If interested, please send us your updated resume at hr@dawarconsulting.com/akansha@dawarconsulting.com
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