Customer Support Specialist

2 weeks ago


Indianapolis, United States Dawar Consulting, Inc. Full time
Job Description
Our client, leading leader in life sciences and diagnostics, is looking for Customer Support Specialist based out of Indianapolis, IN.

Duration: 12+ Months with a high possibility of extension

Pay Rate: $26.70/hr on W2

Shift Timings: 12 PM - 9 PM EST

Training Timings: 8 AM - 5 PM EST

Able to work evenings and occasional weekends based on team needs.

Responsibilities:

  • Provide operations support to the Support Network.
  • Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives.
  • Maintain documentation according to established guidelines as may be required by specific job responsibilities.
    Able to work evenings and occasional weekends based on team needs.

Education:

  • Associate's Degree with at least 1 year previous customer service experience or greater than 3 years previous customer service experience

Company Benefits: Medical, Dental, Vision, Paid Sick leave, and 401K

If interested, please send us your updated resume at hr@dawarconsulting.com/akansha@dawarconsulting.com

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