Customer Support Specialist

2 days ago


Indianapolis, United States Insight Global Full time
Job DescriptionJob Description

Day to Day:

Insight Global is looking to hire tier 2 customer support specialists for our client in the financial services industry. In this role, you will be working within retirement services taking around 25-30 calls per day from clients calling about general questions about their IRA accounts, distribution take out, and process transactions. Onsite in Indianapolis 5 days per week.

Flexibility is a key aspect of this role and must be equally comfortable with direct client interaction as well as having the ability to network, research and resolve client operational issues. General PC skills required including experience with Word, Excel and Outlook.

 

Must Haves:

-3-5 years high volume call center experience

-1 year of financial service experience, preferably within banking 

-Desire to lead and direct clients properly

-Experience with customer de-escalation

-Excellent customer service skills

-Experience with excel, windows, and outlook

 

Company DescriptionDivision-D is an omnichannel digital media partner serving both agencies and brands. We provide a full-service approach for our clients executing strategic media campaigns across a variety of digital channels with highly advanced audience targeting, premium inventory partnerships, and impactful ad formats at scale.

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