PEO Client Advocate
3 weeks ago
Overview
Acts as primary point of contact and key advocate for clients with responsibility for Client Retention and product utilization. Works with internal partners and leadership at all level to resolve client concerns and protect client satisfaction, retention and revenue. Works to entrench our position in the marketplace as a quality human resource services provider and differentiate us from our competitors.
Responsibilities
+ Performs an in depth needs analysis during client interactions. Maintains current knowledge of Paychex products and services. Evaluate a client's suite of products and make any recommendation to ensure their business needs are met.
+ Responds to clients requests by staffing internal phone and interaction queues, responding to clients questions and issues leveraging internal partners, How TO product inquries in order to provide professional and personalized service experience.
+ Ensures that client obtains full value from PEO products by providing client education over the phone and by periodically explaining additional product features and their benefits. Partners and works directly with members of the leadershiop team to research and resolve high-level client concerns. Works under strict deadlines and confidentiality requirements to address client concerns in a timely manner and to protect client satisfaction and revenue.
+ Initiates and fosters process improvement through partnership in all areas and levels of the organization. Acts as a project lead and participant on team and Service initiatives. Keeps team apprised of projects, and ensures successful execution of assigned projects and deliverables.
+ Serves as a liaison between clients and PEO to resolve client concerns for all products and services to ensure client satisfaction and revenue requirements.
+ Ensures ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs.
+ Other duties as assigned to support the general purpose of this position's function.
Qualifications
+ Associate's Degree - Required
+ Bachelor's Degree - Preferred
+ PEO experience-ability to articulate the PEO value proposition.
+ Strong communication and facilitation skills .
+ Ability to navigate and collaborate with multiple departments and individuals to resolve client issues (problem solve) .
+ Excellent Time Management skills required to coordinate multiple tasks .
+ Understanding of full range of products and solutions -- ability to present to client and provide internal feedback .
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.06 - $30.05 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
-
Peo Client Advocate
3 days ago
Saint Petersburg, United States Paychex Full timeOverview: Acts as primary point of contact and key advocate for clients with responsibility for Client Retention and product utilization. Works with internal partners and leadership at all level to resolve client concerns and protect client satisfaction, retention and revenue. Works to entrench our position in the marketplace as a quality human resource...
-
PEO Client Advocate
1 day ago
St Petersburg, United States Paychex Full timePerforms an in depth needs analysis during client interactions. Maintains current knowledge of Paychex products and services. Evaluate a client's suite of products and make any recommendation to ensure their business needs are met. Responds to client Advocate, Client, Healthcare
-
PEO Client Pricing Specialist
1 month ago
St Petersburg, United States Paychex Full timeOverview: Under limited direction, analyzes and consults on complex business needs specific to client pricing concessions in the Paychex PEO. Works with key stakeholders to identify, document, and strategize these issues, identify key components, and propose solutions. Leverages options within Paychex PEO pricing strategy to drive revenue and client...
-
Sales Executive
24 hours ago
St Petersburg, United States Paychex Full timeOverview: Selling PEO products and services by developing new clients and increasing the client base to increase profits in the PEO Sales organization. Responsibilities: Under general supervision of Sales management and within specific quota attainment guidelines for the position. Leverage the Go-to-Market Sales Strategy to identify customers needs and...
-
PEO Benefits Specialist I
1 day ago
St Petersburg, United States Paychex Full timeOverview Provides support to clients and their employees and internal partners. Responsible for setup and ongoing processing, maintenance and support of client accounts. ResponsibilitiesProvide excellent customer service to clients, employees, and field partners via calls, faxes, and emails. Contact current clients/ employees via outbound call/ email...
-
PEO Benefits Specialist I
5 days ago
St Petersburg, United States Paychex Full timeProvide excellent customer service to clients, employees, and field partners via calls, faxes, and emails. Contact current clients/ employees via outbound call/ email campaign as needed. Processes benefit enrollments for PEO product offerings for cli Benefits Specialist, Benefits, Specialist, Customer Service, Processing, Administrative
-
Administrative Assistant I
2 days ago
Saint Petersburg, United States Paychex Full timeOverview: **Responsibilities**: - Ensures availability for PEO clients to hand off incoming calls to the corresponding department associate. - Assists with prioritizing daily work routine around key deliverables and daily agenda. - Maintains knowledge of Paychex PEO policies and procedures. - Performs general administrative duties for assigned service...
-
National Virtual PEO Sales Representative
5 days ago
Saint Petersburg, United States Paychex Full timeEmployer Industry: HR ServicesWhy Consider this Job Opportunity: Salary up to $74,000 annually + commission Opportunity for career advancement and growth within the organization Work remotely to service prospects nationwide Partner with local HR Services Sales Representatives to increase PEO referral opportunities Develop technical, competitive, and sales...
-
Peo Benefits Specialist I
1 week ago
Saint Petersburg, United States Paychex Full timeOverview: Provides support to clients and their employees and internal partners. Responsible for setup and ongoing processing, maintenance and support of client accounts. **Responsibilities**: - Processes benefit enrollments for PEO product offerings for clients to ensure timely processing. - Researches and resolves basic product and service issues from...
-
Client Advocate I
2 weeks ago
St Paul, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full timeAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Client Advocate I (on-call/casual)Family Service CenterThe mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services grows and becomes increasingly complex, Catholic...
-
Client Advocate I
2 weeks ago
St Paul, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full timeAre you passionate about creating opportunities for people to thrive? Catholic Charities is the place for you!Client Advocate I (on-call/casual)Family Service Center The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community. As the need for our services grows and becomes increasingly complex, Catholic...
-
PEO Employee Support Specialist I
3 weeks ago
St Petersburg, United States Paychex Full timeOverview To provide excellent customer service to worksite employees of Paychex clients. Respond and provide first level resolution to worksite employee questions. Processes and maintains employee records in the Oasis systems. Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax...
-
Administrative Manager
5 days ago
St Petersburg, United States Youth Advocate Programs Full timeStatus: Part-Time HourlyFLSA Classification: Non-Exempt Summary of the Position: Seeking an Administrative Manager to provide office support for all aspects of the Pinellas County program. The Administrative Manager functions as the office receptionist, prepares weekly paperwork and payroll processing, maintains confidential client record and personnel...
-
PEO Employee Support Specialist I
3 weeks ago
St Petersburg, United States Paychex, Inc. Full timeTimely response and resolution to employee requests via incoming and outgoing phone calls. Assists Paychex clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords. Inputs clients Support Specialist, Employee, Payroll Specialist, Support, Specialist, Retail
-
Service Specialist
3 weeks ago
St Petersburg, United States Paychex Full timeOverview: BILINGUAL IN SPANISH A PLUS Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds...
-
Healthcare Plan Advocate
5 days ago
Saint Petersburg, United States Superior Coverage Now LLC Full time**Job Title**: Healthcare Plan Advocate **Company**: Superior Coverage Now LLC **Location**: New Port Richey, FL Superior Coverage Now LLC, a leading provider of healthcare coverage solutions, is seeking a dedicated Healthcare Plan Advocate to join our team in New Port Richey, FL. As a Healthcare Plan Advocate, you will play a crucial role in advocating for...
-
Voice of Client Director
3 days ago
St Petersburg, United States Zelis Healthcare Full timeResponsibilities: Builds and oversees a Zelis enterprise Voice of Client strategy and approach, including: Executive and Advisory councils, surveys, Executive sponsor program, and holistic feedback loops Leadership engagement and alignment - presents a forward-looking picture of Voice of Client and translates insights into actionable recommendations...
-
Client Communications Manager
4 weeks ago
St. Petersburg, United States Raymond James Financial, Inc. Full time**Description** **Job Summary** With limited input and using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strategies and individual projects among the company's audiences,...
-
Vice President Benefits
2 weeks ago
St Petersburg, United States FinTrust Connect Full timeFor more Job Opportunities follow FINTRUST CONNECT here: FinTrust Connect: Jobs | LinkedInVice President of Benefits -St. Petersburg, FLFinTrust Connect, a trusted partner of a well-established financial institution, is in the search of a Vice President of Benefits in the Greater Tampa Bay Area. We are looking for a dynamic and experienced Vice President of...
-
Vice President Benefits
3 weeks ago
St. Petersburg, United States FinTrust Connect Full timeFor more Job Opportunities follow FINTRUST CONNECT here: FinTrust Connect: Jobs | LinkedInVice President of Benefits -St. Petersburg, FLFinTrust Connect, a trusted partner of a well-established financial institution, is in the search of a Vice President of Benefits in the Greater Tampa Bay Area. We are looking for a dynamic and experienced Vice President of...