Guest Service Attendant

4 weeks ago

Memphis, United States Hyatt Hotels Corp. Full time

The Caption by Hyatt is a brand that is truly committed to embracing the evolving needs of today's traveler. This Hotel is the first Caption by Hyatt hotel in the world and is an exciting opportunity to bring a new concept to life, right in your hometown

The Caption by Hyatt brand's signature marquee adorns the hotel's dual entrances, leading avid travelers and locals into the all-day, multi-functional lounge space, Talk Shop. At Caption by Hyatt Beale Street Memphis, the Talk Shop includes an expansive patio and double height beer garden that is incorporated into the building's historic, decorative façade on Front Street - with locally driven tap beer offerings that showcase the best beverages of the region, open fire-pits, exposed brick, and existing metal work, Caption by Hyatt Beale Street Memphis has an unmistakable neighborhood feel.

The Caption by Hyatt brand is designed to embody our community and we are looking for individuals excited to bring the "Bluff City" to life inside our property.

The Guest Service Attendant is responsible for greeting guests on arrival, assisting them with the check-in process, and making them feel welcome and comfortable during their stay, including receiving hotel phone calls. A Guest Service Attendant's priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests - wherever possible, getting to know them and their preferences on a personal level. A Guest Service Attendant is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Guest Service Attendant also plays the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.

Guest Service Attendants should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions.

Responsibilities include:

* Display empathy and demonstrate listening skills in all interactions
* Mange the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
* Tailor interactions based on guests' needs and available data
* Understand and be familiar with hotel room inventory to manage and allocate based on availavbility and guest preferences
* Provide appropriate recognition to members of Hyatt's loyalty program
* Respond accurately to inquiries and offer knowledge of the hotel features/general information
* Approach guest issues with compassion and recover service as appropriate
* General cashiering skills
* Work collaboratively and effectively with other hotel departments
* Basic computer systems knowledge preferred.
* Ability to stand for long periods of time
* Fulfill a flexible schedule to include nights, weekends and holidays

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