Customer Service Representative

4 weeks ago


Apple Valley, United States Lindsay Windows Full time
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. 

The successful candidate for this role will have a strong command of Lindsay Windows policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The qualified candidate will have previous reception or customer service experience, love a challenge and have a strong desire to make a difference 

Primary responsibilities:
  • Build a strong rapport with customers: base of pleasant, courteous, truthful interactions
  • Screens and routes telephone calls and responds to inquiries from the public, vendors, contractors by referring calls to appropriate personnel
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
  • Input orders and quotes with 100% accuracy
  • Greeting visitors, applicants, vendors, etc. and directing them appropriately
  • Maintaining office area, ensuring area is tidy and well-stocked
  • Organizing files for billing, customer and client records, etc.
  • Work with the sales team to stay updated on product knowledge 
  • Impact the company’s bottom line by problem solving
  • Cross train on multiple office functions
  • Other duties as assigned
Ideal skills and qualifications for this position:
  • Ability to multi-task, yet focus on specific projects, meeting established deadlines
  • Working computer knowledge, including Windows operating system and the Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Good organizational skills
  • Ability to operate a variety of standard office equipment including fax machine, scanner, copier, computer, telephone, scale, and communication equipment
  • Building or Construction experience helpful
  • Ability to remain professional and courteous with customers at all times
  • Ability to speak Spanish is a plus
Must be willing and able to work from our office in Apple Valley daily 



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