Customer Service Associate
1 week ago
THIS POSITION REQUIRES THAT YOU HAVE YOUR OWN VEHICLE AND A VALID DRIVERS LICENSE.
REQUIRES DAILY DRIVING TO CLIENT STORES IN CONNECTICUT & NEW YORK METRO AREAS
* THIS IS NOT A 100% REMOTE POSITION*
Position Overview:
We are seeking a dedicated and experienced Customer Service Associate to join our team. The ideal candidate will have 2-5 years of experience in customer service, with a strong focus on analytical skills, problem-solving abilities, and exceptional communication. This role involves extensive travel (approximately 80%) to client sites between Fairfield County, Connecticut and the Metro New York areas, where you will engage in direct, face-to-face interactions with customers, addressing their concerns and developing solutions tailored to their needs.
In addition to client-facing responsibilities, this role requires close collaboration with the sales and dispatch teams to resolve issues, incorporate best practices, and optimize the customer experience. The successful candidate will be forward-thinking, process-oriented, and capable of identifying new opportunities based on customer feedback. Another key component of this role is heavy documentation and research to ensure up-to-date knowledge of company products, services, and processes.
Essential Responsibilities:
* Client Partnership: Collaborate closely with customers to understand their specific challenges and partner with them to develop customized solutions. Ensure customer satisfaction by providing timely and effective support.
* Customer Engagement: Serve as the primary point of contact for customers, proactively anticipate needs, address concerns and complaints promptly and professionally. Build and maintain strong customer relationships through effective communication and problem resolution.
* Analytical Problem Solving: Leverage strong analytical skills to diagnose customer issues, identify root causes, and develop effective solutions that align with customer needs.
* Travel & Direct Client Interaction: Must be able to travel to client sites (approx. 80% travel required) to provide in-person support, build relationships, and ensure a seamless customer experience.
* Cross-Functional Liaison: Act as a bridge between the sales and dispatch teams, facilitating communication, resolving issues, and ensuring best practices are followed. Work to optimize processes and enhance the overall customer experience.
* Process Improvement: Identify opportunities for process improvements based on customer feedback and internal insights. Implement strategies to enhance service delivery and customer satisfaction.
* Documentation & Research: Maintain detailed records of customer interactions, issues, and solutions. Conduct research to stay informed about company products, services, and processes, ensuring that you provide accurate and up-to-date information to customers.
Qualifications:
* 2-5 years of experience in customer service, client relations, or a related role.
* Ability to travel extensively (approximately 80% travel required) and engage in direct client interactions.
* Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
* Forward-thinking approach with a focus on continuous improvement.
* Excellent administrative, written, and verbal communication skills.
* Detail-oriented with a strong focus on accuracy and documentation.
* Proven ability to manage multiple tasks and prioritize effectively.
* Ability to work independently and collaboratively in a dynamic environment.
* Experience working cross-functionally.
* Strong organizational skills and ability to work independently.
* Proficiency in Microsoft Office/Teams.
-
LP Customer Service Associate II
2 months ago
Bronx, United States Marshalls Full timeMarshalls - 1450 East Ave Parkchester 10462 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count...
-
Customer Service and Sales Associate
2 days ago
Bronx, New York, United States Gap Inc. Full timeAbout the JobWe are looking for a talented Retail Sales Associate to join our team at Gap Inc. As a key contributor to our sales floor, you will play a critical role in driving sales, providing exceptional customer service, and maintaining a clean and organized work environment.Key Responsibilities:Drive Sales: Meet or exceed sales targets by offering...
-
Customer Service Bakeshop Associate
7 days ago
Bronx, New York, United States Stop & Shop Full timeAbout Stop & ShopAt Stop & Shop, we foster a culture where diversity is celebrated and associates feel valued. We strive to break down barriers, put the customer first, and demonstrate our commitment to our customers, communities, and each other.We aim to make everyday moments possible by feeding all of life's needs. Our promise to our customers is to help...
-
Customer Service Associate
2 days ago
Bronx, New York, United States KFC Full timeKFC, a renowned fast-food chain, is seeking a skilled Team Member to join its team. Job Summary:The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. As a Team Member at KFC, you will be responsible for providing top-notch customer service by preparing guest orders with accuracy and...
-
Lead Service Associate
4 weeks ago
Bronx, United States Rite Aid Full timeRite Aid Corp. - 21B Knolls Crescent [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...
-
Customer Relations Associate
1 week ago
Bronx, United States Atomic Promotions Inc Full timeAre you passionate about creating exceptional customer relations and eager to kickstart your career in sales? We're looking for an Entry Level Customer Relations Associate to join our team and provide outreach services for our valued clients. In this entry-level role, you will play a vital part in ensuring customer satisfaction, managing sales inquiries, and...
-
Customer Service Specialist
4 days ago
Bronx, New York, United States Gap Inc. Full timeJob DescriptionWe are seeking a Seasonal Retail Sales Associate to join our team at Gap. As a key member of our sales team, you will be responsible for handling customer interactions, engaging with customers to drive sales, and supporting various aspects of the store.Responsibilities:• Provide exceptional customer service and respond to customer...
-
Customer Service Team Lead
6 days ago
Bronx, United States Rite Aid Full timeRite Aid is committed to providing exceptional customer service, and as a Customer Service Team Lead, you will play a vital role in achieving this goal. With a focus on leading by example and building strong relationships with your team, you will supervise store associates and assist with daily operational tasks.Key Responsibilities:Supervise and support...
-
Customer Service Representative Opportunity
1 week ago
Bronx, New York, United States Stop & Shop Full timeAt Stop & Shop, we strive to create a diverse and inclusive work environment where our associates feel valued and empowered. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive exceptional service and support.About UsWe are committed to breaking down barriers and putting the customer first. Our team works...
-
Bilingual Customer Service Representative
3 months ago
Bronx, United States Spring Bank Full timeWho We Are:: Spring Bank is an FDIC insured community bank headquartered in The Bronx, New York. Founded in 2007 as the first bank to headquarter in the South Bronx in 25 years and the first B Corp Bank in New York State our mission is to pursue a double bottom line, serving the needs of underserved consumers and small businesses in the New York City area...
-
Part-Time Customer Service Associate
2 months ago
Bronx, United States Dime Community Bancshares Full timeSummary: The role of a Customer Service Associate is to satisfy the needs of our customers by completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers' checks.The Customer Service Associate will open, close, and provide service of all of the bank's deposit and consumer loan products to...
-
Customer Service Supervisor
5 days ago
Bronx, United States Rite Aid Full timeRole OverviewWe are seeking a highly motivated Customer Service Supervisor to join our team at Rite Aid. As a key member of our store operations, you will play a vital role in delivering exceptional customer service while overseeing daily store tasks.About the JobThe ideal candidate will possess excellent leadership skills, be passionate about customer...
-
Part-Time Customer Service Associate
2 months ago
Bronx, United States Dime Community Bancshares Full timeSummary: The role of a Customer Service Associate is to satisfy the needs of our customers by completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers' checks.The Customer Service Associate will open, close, and provide service of all of the bank's deposit and consumer loan products to...
-
Dining Services Associate
2 weeks ago
Bronx, United States Legends Hospitality Full timeJob SummaryWe are seeking a talented Dining Services Associate to join our team at Legends Hospitality. As a key member of our food preparation team, you will play a vital role in delivering exceptional dining experiences for our guests.This is an exciting opportunity to work with a dynamic company that values innovation and customer satisfaction. Our ideal...
-
Sales and Service Associate
2 months ago
Bronx, United States Popular Full timeBronx 3rd Avenue NY MgmtThe Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer...
-
Retail Sales Associate
2 months ago
Bronx, United States Veterans Canteen Service Full timeStarting Hourly Wage $ 18.67Looking for a better work life balance? Join an amazing organization that puts Veteran's first for an amazing career! Now hiring: Team Members to provide exceptional service in our cafes and retail markets! We are looking for Retail Associates who enjoy working in a fast-paced environment and are committed to serving America's...
-
Sales and Service Associate
2 months ago
Bronx, United States Popular Full timeBronx 3rd Avenue NY Mgmt The Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer...
-
Customer Service Liaison
6 days ago
Bronx, United States ENVIPCO Full timeJob OverviewThis is a dedicated and experienced Customer Service Liaison role at ENVIPCO, seeking a professional with 2-5 years of customer service experience. The successful candidate will engage in direct client interactions, address their concerns, and develop tailored solutions. This involves extensive travel to client sites between Fairfield County,...
-
Customer Service Representative
1 week ago
Bronx, New York, United States Marshalls Full timeJoin our Customer Service Representative team at Marshalls and become an integral part of delivering exceptional customer experiences.About Our TeamWe're a close-knit team that values teamwork, respect, and open communication.Our goal is to create a positive shopping environment where customers feel valued and supported.Your Key ResponsibilitiesAccurately...
-
Customer Service Specialist
1 week ago
Bronx, New York, United States Burlington Stores Full timeKey ResponsibilitiesCustomer Service: Provide excellent customer service by answering questions, offering product recommendations, and resolving customer issues in a professional and courteous manner.Transaction Processing: Accurately process transactions on the cash register, handle returns and exchanges, and maintain a clean and organized...