Customer Service Associate

1 week ago


Charlotte, United States Sherpa Full time

Compensation: $20/hour

Job Overview - Customer Service Associate - JO#33294

The Customer Service Associate will be responsible for answering a high volume of incoming calls with empathy and efficiency. They will need to gather information from callers to determine eligibility for services and evaluate requests. The Customer Service Associate will need to to utilize a CRM system and the MS Office Suite to collect data, open cases, and create new records. The Customer Service Associate will answer questions, resolve issues, and provide recommendations and solutions. The Customer Service Associate will be expected to meet performance metrics for quality and accuracy.

Requirements

* 2+ years of experience in high-volume call center(s)
* Experience with case management or claims processing
* Experience with CRM software
* Experience achieving KPIs
* Data entry
* Team player
* Strong software proficiency
* Proficiency with all MS Office applications
* Bachelor's degree preferred

Sherpa Benefits

Sherpa offers benefits to contract employees who meet the following criteria:

* Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible
* Medical plan offered is BCBSNC Blue Options PPO
* Premiums will be pre-taxed
* Sherpa pays a portion of the Employee only premium for medical
* 90 day waiting period from date of hire
* Medical, Dental, and Vision plans

Additional Job Details

Workplace Policy: #li-Onsite

Seniority Level: Associate

Linked In Poster: #LI-JO1

About our Process

* We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
* Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
* Candidates for all Sherpa opportunities must be authorized to work in the United States.
* Sherpa is an Equal Opportunity Employer.



  • Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full time

    Seeking a detail-oriented and highly motivated individual to join our team as a Customer Service Representative. As a member of our organization, you will be responsible for providing exceptional customer service, handling accounts receivable, and performing basic accounting and data entry tasks. Requirements:Highly professional and dependableStrong...


  • Charlotte, United States Wells Fargo Full time

    Provide Product Service (Annuity & Mutual Fund) support to internal customers in account management, operations, documentation, and technical support. Review basic or tactical customer issues regarding products and services, billing, account question Customer Service, Associate, Service, Technical Support, Customer, Retail, Banking


  • Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    Customer Service Role at Woodie's Auto Service & RepairWe are seeking a detail-oriented and customer-focused Retail Sales Associate to join our team at Woodie's Auto Service & Repair. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and operating the...


  • Charlotte, North Carolina, United States Sealed Air Corporation Full time

    Job Description:As a Customer Service Partner at Sealed Air Corporation, you will play a crucial role in delivering exceptional customer experiences. The successful candidate will be responsible for processing orders efficiently and accurately, handling customer inquiries, and providing top-notch service to our valued customers.About the Role:This position...


  • Port Charlotte, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 2000 KINGS HIGHWAY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...


  • Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    Job SummaryWe are seeking a reliable and customer-focused Retail Sales Associate to join our team at Woodie's Auto Service & Repair. As a key member of our sales floor, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Cash Handling:...


  • Port Charlotte, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet - 4300 Kings Hwy [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the register; Approve refunds for other Associates up to a specified dollar...


  • Charlotte, United States FedEx Full time

    FedEx - JobID: PDX_FEC_565E24C7-4A06-4C67-8FB6-57C5055408FB_240569 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Charlotte, United States FedEx Full time

    FedEx - JobID: PDX_FEC_843D3DF0-70F2-476B-A308-9BB57C3A0DDF_240569 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Sales Associate

    3 months ago


    Charlotte, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service...


  • Charlotte, North Carolina, United States Walmart Full time

    We are seeking a Customer Service Associate - Merchandise Specialist to join our team at Walmart Supercenter #1452 in Charlotte, NC.About the RoleThis is a part-time position with available shifts including mid-shift and closing. As a Customer Service Associate - Merchandise Specialist, you will be responsible for greeting customers on the salesfloor,...


  • Charlotte, United States Total Wine & More Full time

    Total Wine & More - JobID: on5UufwA [Retail Associate / Team Member] As a Digital Customer Service Rep, you will: Provide customer service by greeting and establishing a relationship with customers while informing them of our products; Fulfill online orders through product selection, packaging, and order placement; Assist in selecting, sorting, stocking...


  • Charlotte, United States FedEx Full time

    FedEx - JobID: PDX_FEC_142227F9-A169-4BB7-BCE6-E9DB2BD7F5C3_241306 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Charlotte, United States Massage Envy Full time

    Overview: Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy University. Massage Envy is the leader in accessible massage and skin...


  • Charlotte, United States Service Experts Full time

    Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Komfort Air Service Experts Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273 Join the team of experts and realize your true potential! Why You Should Join the...


  • Charlotte, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Logistics Associate

    4 days ago


    Charlotte, North Carolina, United States Chuck's Grill Full time

    **Job Summary:**At Chuck's Grill, we're seeking a skilled Logistics Associate - Customer Service Expert to join our team. As the face of our brand, you'll provide exceptional customer service by ensuring orders are accurate and delivered on time.**Key Responsibilities:Deliver high-quality customer service, addressing customer inquiries and resolving issues...


  • Charlotte, United States Marshalls Full time

    Marshalls - 1055 Metropolitan Ave Ste 200 28204 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and...

  • Retail Sales Associate

    6 months ago


    Charlotte, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $14-$17 per hour depending on experience Bonuses based on monthly conversion numbers Medical insurance A complimentary monthly...


  • Charlotte, United States Total Wine Full time

    About the role As a Seasonal Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in the customer service experience providing fast service for our customers purchasing online. You will process transactions, select and pack product to...